Network queries
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Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now?  It’s important that you give us as much i...

Tash by Moderator (Retired)
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Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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Tash by Moderator (Retired)
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Vodafone network blocking my website

Hello, my website is being blocked on Egypt network and it's hurting my business alot since most of Egyptians use Vodafone My website doesn't contactin anything illegal and no pornography, it's a fragrance shop Can you please check and unblock my web...

a_masoud by 2: Seeker
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Website wrongly classified

Hi,I have managed ttomake sure my websitenwhich was wrongly classified is cleared and I would like vodaphone to reinstate access to it now please. www.drsilbersteinclinic.co.uk  Many thanks. 

[Removed] Glasgow

I can't making calls with international calls   [MOD EDIT: This post has been edited to remove personal information, please see Community Guidelines]

IV30 - Moray

Post Title: 'First half of post code - Area' e.g. ST1 – Stoke-on-Trent 1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?The issue happens in various locations around Moray 2) What is the full postc...

Nabs by 17: Community Champion
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Website Blocked by Vodafone SecureNet

Good morning, One of our client's websites www.215hackney.co.uk appears to be blocked by the Vodafone securenet filter. Can we please get this reviewed as the website is for a local cafe and does not post any adult-related content.Thanks a lot 

Unable to change router settings

Trying to change the bandwidth within the router's web interface but all the settings are currently locked by Super Wi-Fi. Getting the message: "Super Wi-Fi is running your Wi-Fi settings. Please use the Super Wi-Fi tile in the Home Broadband App to ...

jophi12 by 2: Seeker
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Signal drop out/ No signal - E symbol

Dear All,I have an iPhone 13pro and recently have been noticing that I have no network coverage (E symbol). I have restarted my phone to no avail.it is now becoming an issue as I work in the NHS and on a number of occasions this has happened outside ...

Am not getting access to my data plan

I have bought a monthly data and I used it for some few hours and till now I can’t not get the internet again. I subscribed on 27th of September and used it for some few hours and is off now. Kindly help cus I need the data badly. Thank you

Tluv4U by 2: Seeker
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Mobile data network issue

Anybody know about issues within the SW11 3SA area. Mobile Internet went down about 9am yesterday (Sat). Apparently there is a network maintenence issue that still hasn't been fixed. Was without Internet the whole day in my flat. Could only get signa...

Landline calling Vodafone mobile

Over the past few days I’ve found there are issues with landlines trying to call my Vodafone mobile. Intermittently the landline will just get a disconnected tone then, after repeated attempts the call will connect. Anyone else experienced similar ? ...