We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now? 2) Why can't you give me a timescale o...
If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts: 1. Ch...
Hello,One of our domains was blocked by Securenet by mistake. This domain is used for redirecting buyers after they make a purchase on the store that is hosted by our online shopping platform - Sellfy.The domain name in question: sellfyemail.comHere'...
I have a Vodaphione account in Qatar using an sim on an iPhone 12. I can make calls/send texts from Qatar to Uk with no problems but cannot do this from UK to Qatar. An suggestions to help resolve this ? Thanks
I'm in the UK on a VF network MVNO. Where I live I get strong LTE and NR-NSA however the 5G speeds are no faster than 4G and when I make a call it reverts to displaying 4G. A couple of km down the road on a different mast the 5G is a lot faster and c...
I'm not a Vodafone customer but I'm now receiving texts for a real Vodaphone customer (their number is one digit different to mine).I've tried to get in touch with Vodafone to sort it out but their ridiculous new chat AI doesn't understand simple sta...
Hi I have been with Vodafone for over a decade at my current location FK8 3AW but have recently been experiencing problems with my 4g network signal dropping out. We have three mobile phones and both land and mobile broadband. Over the past week I ha...
Vodafone is fine until you go regional. Even then it's good ,but the more remote the worse it gets. They literally gave up on ever giving full coverage in Oz. Optus however, has always bern ##~##, with it's call centers as bad as it gets. V/F isn't m...
Hi, can someone give me a contact email so I can apply for a temporary mast for our outdoor event in September this year please?
Currently abroad (Europe) and have paid for a data package but getting no 4G connection. Luckily have been able to access Wi-Fi. In my Vodafone ‘Manage my settings’ it says there is a data roaming bar in place but there is no option to remove it. Pl...
Vodafone usually has a strong 4G signal indoors and outdoors in Seaton town centre area (EX12 2LE) but for the last week or two it has been weaker, sometimes dropping back to 2G/EDGE indoors. First noticed on 12th March. Has the transmitter at EX12 2...
Following the 3G switch off, my wife and I were getting very different performance (travelling around Berks and Dorset) even though we are the on the same Lebara contract. (Lebara is an MVNO for Vodafone.) On her iPhone 8, she almost always got 4G co...
