Network queries
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Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Tash by Moderator (Retired)
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Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

Tash by Moderator (Retired)
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Poor coverage even 4G or 5G

Really going off Vodafone. I’m in the Suffolk area, and though it states 4G on the device, constant buffering. When I’m in london on 5G constant buffeting.  I’m sure voda will say something along the lines of it’s the iPhone, but I find that hard to ...

emma21T by 1: Seeker
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Does 5g actually exist

I upgraded to the honor 90 in August, and I have been told that it can get 5g, and it shows that 5g is preferred network but I've never seen it on my phone. Plymouth, Exeter, Taunton all with 5g but I've never seen it on my phone. Salesperson said ph...

Voicemail delays

It has taken a week to receive a voicemail left by a friend. This isn’t the first time that this has happened. Is something wrong?Thanks

davidjps by 4: Newbie
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Urgent Help! Website blocked by vodafone

Hi team, @Steph My website  I wanted to bring to your attention that our website,, is currently being blocked by Vodafone, incorrectly categorized as an 18+ website. It functions properly on Wi-Fi and oth...

Resolved! Company website is being blocked on Vodafone

Hi, We have several customers, using Vodafone mobile, report they are unable to access Can you explain why this is happenening and and how we can request removal from any blocked list? ThanksMark