We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now? It’s important that you give us as much i...
If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts: 1. Ch...
Hi!Me and my web developers are having an issue that we've never come across before. We recently launched our new website, changed host to ionos and after setting everything up with a correct SSL certificate, we have found out that some users are una...
So why was Vodafone one of the first networks to test and turn on 5G SA from its masts but is currently lacking behind O2 and EE to actually make it available to all customers?I have an O2 sim sharing my Honor 200 Pro which I got recently from Vodafo...
Hi. I manage a website for a small, registered charity (www.smef.org.uk). Recently this has been flagged by Vodafone as having 18+ content. It provides valuable help and advice for the community - it has no nudity or profanity or any other content wh...
Hi. Yesterday I was on the concert at the o2 arena. The signal was so bad that I couldn’t enter any website at all. It is not the first time, the same problem I’ve got on the swimming pool. No signal at all. People surrounding me can do everything an...
1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?No, around the central and main shopping centre, retail parks, 15-20 minute walk usually resolves the issue. Airplane mode off and on has no effect2...
When people sign up to my emails I request 2 step verification to confirm sign up.i have been informed the when Vodafone users click the link on the confirmation email they get a over 18 content warning.there is no over 18 content. This email trigger...
This 5G mast has never worked properly since being installed earlier in the year. Phone calls are ok but 5G data won’t work, I have to switch back to 4G manually to use data. I’ve tried other family members phones on Vodafone all with the same issue....
We have received several complaints from our customers all on Vodafone network that Secure Net is blocking their access to our website (www.dolphinfitness.co.uk). This is a very busy and reputable website and it is causing an inconvenience to our cli...
We live rural and are served by a low power "community" mast. It has failed, no signal (I should receive 4 bars signal strength in the back garden). Might be co-incidence, we had a power cut yesterday when I noticed it, does the mast have battery bac...
Can someone please explain to me why my Samsung Android mobile phone is keeps dropping its network connection. My phone is s Samsung SM-GM800F running Android 6.0.1, and despite the signal indicator on the phone showing 4G+, when the connection is dr...
