We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now? It’s important that you give us as much i...
If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts: 1. Ch...
Does anyone experiences where the 5G speeds can decrease by at least half what you’d normally get and these speeds seem to last a few weeks and then go back to at least double the speed. When I first had Vodafone 5G the best I could get was around 20...
For the past 3 weeks, there has been extremely poor signal at N1 3BL, as if a mast had stopped working. On the network status checker site it still says "We're aware of some issues" in this area, but there is not ETA or explanation for why I barely h...
Not sure if anyone can help, I researched and called Ofcom for advice, I found a company that sells Ofcom listed self install boosters, they say they work with all networks including Three. The best deal I could get was a £100 off this 5G booster fo...
Hi, due to our firm's activities we travel a lot. One of the team member bought a Vodafone sim card (while in Africa) but it's not working. He is a new customer and none of us uses Vodafone.We don't know how to activate it, we need your assistance.q
Hi, I have just transferred over to Vodafone and I would like to set up my esim, but I need to scan a QR code to do so. Where do I get that QR code from please?
Hi, I'm a Lebara customer (who use the Vodafone network).When I was with my previous network (Tesco) I was able to use data whilst on a voice call.This is not the case with Lebara.I have called up they're customer services again and again who have se...
Should I be concerned? I'm getting a 5G signal on my phone when at home and small surrounding area although Vodafone doesn't show 5G anywhere near me on their maps (like within 20 miles). I get 2 bars of signal when it connects although sometimes the...
I’ve recently moved at get no signal at all in my new village. The silly TOBI chat bot just tells me to use WiFi calling which is useless as the WiFi signal is so poor. I’m now paying for a service I can’t use.in addition, I’ve noticed a real drop in...
Hi. I manage a website for a small, registered charity (www.smef.org.uk). Recently this has been flagged by Vodafone as having 18+ content. It provides valuable help and advice for the community - it has no nudity or profanity or any other content wh...
I've posted several times here about my challenges with Vodafone signal in my area. Nothing has improved so I recently opted for a secondary backup eSim from [Removed] Herein lies the problem. When I'm out and about in the village my Vodafone SIM ...
