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Contact us about account related queries


If you have an account specific query on the Community, we’ll ask you to message our team via FacebookX (formerly Twitter), or Instagram.

When reaching out to us via these channels we'll request a little information before directing you to a member of our Social Media team.

When messaging our team through any of the above platforms, please include a link to your Community post along with your Community username.

Our team will be able to see your query through the link, meaning you won’t need to repeat your question again :Smiling:

If you don’t have an account with Facebook, X (formerly Twitter), or Instagram you can speak with one of our advisers on Live Chat. They’re available 24 hours a day, 7 days a week for any questions you have about your account.

Don’t have an account specific question? Our team and Community members are happy to share their skills and knowledge when replying to your post!