A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).
I signed up to Vodafone in September 2018 for a 24 month contract with an iPhone 6. So I could get nice photos of my wedding in October 2018. I called Vodafone for a renewal date and June 2020 was said, when I called in June it was September, in Sept...
My bill suddenly increased from £9.57 per month until May 2020, to £16.75 in June, and further to £23.93 from July to September. I cannot find the reason in my online account or PDF bill and I did not incur any extras. This is much more than the 2.5%...
I have now been informed I have a default on my credit file from a file payment due to Vodafone. I have subsequently paid this but, the default will remain on my credit file for 6 years. This is the only debt I've ever had and this will prevent me fr...
Hi,I was wondering if there was an order made in error on your part, as I've received a iPhone 7, without ordering it (not sure who would have ordered it for me...)I was wondering if you had any information about how the order came about? Thanks,Davi...
my phone has suddenly stopped outgoing calls saying connection to number is restricted.
Information on the Vodaphone site says that "If you’ve got a mobile plan with us, you can get Secure Net", however when I've tried to set it up I get an error message that says:This service is not available to youAs soon as Secure Net is activated on...
Hi, One of our sites has been blocked by SecureNet, possibly due to a problem experienced in May/June this year. The issue was resolved, but it is still being blocked by Securenet.:http://t.marketing1.william-reed.com Could you please forward this to...
I was a victim of fraud back on 2010, someone got two iphones and sent them to Algeria or Morroco etc. This is still showing on my credit file as me being linked to an address where a lot of frauds were run from. Vodaphone staff have told me they can...
Hi has the minutes and sms usage on the main screen of the app gone? it tells you how much data has been used, but it also used to tell you how many minutes you’d been on the phone and sms sent. I've always been on an unlimited plan, so not sure why ...
Hi, Just leaving Virgin and have 2 sims with them. I requested pac codes & was supplied with one. I've tried following the online guide & have been given swap day Thursday but it's only stating my number & not my wifes? I can't get any help with the ...
