Back to Help and Support
Pay monthly

A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Sign In to Post

Deleting Old My Vodafone Account

I was with vodafone years ago and had a My Vodafone account. I have rejoined and have a new My Vodafone account. How do I delete my old username/account? No one on the chat seems to be able to do it even though I have wasted over two hours on chat tr...

eSIM signal unstable

Hi.I’ve just moved to an eSIM from a physical sim. The first thing I’ve noticed is that signal is extremely unstable. On my physical sim, I always had 4 bars [full signal] but when I switched over to eSIM it fluctuates continuously. 1 second it’s 4 b...

Number port disaster

We requested a number port from a vodaphone number to a new corporate account, we set the phone up and the port was supposedly completed 3 weeks ago. Suddenly on New Year’s Eve the phone stopped working, we called vodaphone to be told it was a billin...

TaraMC by • 2: Seeker
  • 486 Views
  • 0 replies
  • 0 thanks

Resolved! S24 ultra Free Chromebook

Hi, I recently upgraded to an s24 ultra on the strength of the free chromebook offer. How do I claim it?

Benjama by • 3: Seeker
  • 2332 Views
  • 1 replies
  • 0 thanks

Closed account still showing £8 balance

I left Vodafone a couple of years ago, however I have an ‘active’ account on my credit file with a balance of £8. It is not showing a default but is simply just there. Could someone contact me so I can get this account closed, not sure if I owe £8 or...

Carphone warehouse and Vodafone porting

Bought an iPhone from Carphone warehouse for my father in law and the number has not been ported across from 02 to Vodafone . After multiple calls / chats, Vodafone tell me that this is because the (online application from) Carphone warehouse has giv...

RPI Price Rise 2025-26

HiMy current plan ends on 15th February 2025, and I’m planning to switch to a new Vodafone SIM-only plan after that. I’ve heard about the April 2025 price increase and wanted to know:If I sign up for a new plan after February 15th, will I be affected...

JMCool by • 2: Seeker
  • 380 Views
  • 1 replies
  • 0 thanks

Credit check failed when trying to upgrade

Hi,My mobile number and contract was previously under a family member’s name until it was transferred under my own name in September 2024. While I knew that I would have to wait 3 months before I could upgrade my severely aging iPhone 11, I kept rece...

JM_1992 by • 2: Seeker
  • 545 Views
  • 1 replies
  • 0 thanks

Transferring number - can someone release me from this hell!

Hi I've been trying to transfer number from Voxi PAYG to Vodafone PAYM for over a week. Hours and hours of calls, filling in forms over and over again - still hasn't been done. As it's the same company I thought this would be straightforward, custome...

Labels
Top Thanked this week
View all