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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

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Positive Feedback

Hi! I wasn't sure how or where to leave positive feedback for a customer service representative so I thought I'd try here.  I cancelled my vodafone account today because I've been living in the USA for a while and no longer need a British phone numbe...

Credit Check declined

I was looking to upgrade my phone to the new iPhone 16 pro. With deal given I was offered less per month than what I’m paying now. I have 999 credit score on experian with a perfect history.the initial credit check was declined so I filled out the ap...

Resolved! Cancellation Process Is Outdated

Made this account basically to just explain what a complete nightmare cancelling an upgrade has been.I cannot get into my local store but I ordered the upgraded phone to the store for my son to pick up (which he has done without issue before for my l...

JW707 by • 2: Seeker
  • 2368 Views
  • 4 replies
  • 0 thanks

Two Phones?

I just upgraded to the Galaxy s25 ultra. I tried upgrading like 2 weeks ago, but I chose the wrong contract length and had to cancel it. I rang up again to upgrade a week later, but the trade-in wasn't cancelled, so the order wasn't fully closed. The...

salodjo2 by • 2: Seeker
  • 348 Views
  • 1 replies
  • 0 thanks

Aeromobile and Ferry Costs

Hello!I am looking for the costs of using a mobile on an airplane and ferry ( only for sending texts ) and I am unable to locate this information.  Could anyone kindly assist please?I do not believe that I will either be shaken or stirred by the cost...

JamesBond by • 10: Established
  • 397 Views
  • 3 replies
  • 0 thanks

Vodafone App Registration

Hi,I have recently agreed to a split off from a contract that hosted two phone numbers, done via customer service channels. The intention being that I register and have my own Vodafone account with phone number, contract management etc. (an independe...

Secure Net

I recently realised I finished my contract in 2021 and was on an uncompetitive tariff (pity we can't be moved automatically to the best current equivalent tariff but anyway). I notice that all the SIM only upgrades come with Secure Net for a three mo...

Price Increase April 2025

Hi, Please could you confirm this year's cutoff date for signing up for a new contract without incurring the April-2025 price rise? I believe it was 21st Feb last year based on this forum response... https://forum.vodafone.co.uk/t5/Off-topic/RPI-Pric...

Elsie81 by • 2: Seeker
  • 619 Views
  • 3 replies
  • 0 thanks

DD set up even though I decided against a contract.

Looked into getting a tablet as monthly payments where low. Was accepted but after some thought decided against it so never digitally signed the contract and just deleted the order (the trash can icon). How is it possible that Vodafone set up a Direc...

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