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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Gold Number Sales

We’re constantly looking at ways to offer better products and services for our customers and are happy to announce our great new proposition – Gold Number Sales! What’s a Gold Number? Why get stuck with that randomly assigned number, when you can cho...

Gold numbers 2.png
Phil by Community Manager (Retired)
  • 63242 Views
  • 160 replies
  • 12 thanks

Trade in not received?

I took advantage of a trade in offer when I upgraded my phone. Rather than sending it off in the post, as I live close to a Vodafone shop, i decided to hand it in there. They took it off me and I had a text message to say they took it off me. That wa...

Buying the 15 day europe additional roaming while not in the UK

Hi,I have a UK Sim but am currently living short term in Germany. I have now exceeded the 25G of data limit for EU roaming and would like to buy more. Online it says to text 40506 with 15DAYEUROPE to do this but when I tried it returned vodafone erro...

et454 by 2: Seeker
  • 268 Views
  • 2 replies
  • 0 thanks

Closed account showing active on credit report

Approximately 4 months ago I changed from Pay Monthly to Pay as you go, but the Vodafone Pay Monthly account is still showing as active on my credit report. About 2 weeks ago, I spoke to a Vodafone customer service representative via online chat to r...

Gold Number Sales

We’re constantly looking at ways to offer better products and services for our customers and are happy to announce our great new proposition – Gold Number Sales! What’s a Gold Number? Why get stuck with that randomly assigned number, when you can cho...

Gold numbers 2.png
Phil by Community Manager (Retired)
  • 63242 Views
  • 160 replies
  • 12 thanks

Warning if you dial a International Number

Looks like Vodafone have introduced a New Service where if you dial an International Number it gives you a warning to check your Vodafone.co.uk for Charges. It let's you Terminate the Call before it actually Rings.Definitely helpful and a good enhanc...

Getafix by 16: Advanced member
  • 465 Views
  • 3 replies
  • 0 thanks

Resolved! Unable to pay £8 bill that has been outstanding for 15 months...

I have an outstanding final pay monthly SIM-only bill from September 2020 when I switched providers. The outstanding balance is only £8, but I never paid it off because...well, I just forgot about it quite honestly. Curiously I've never been chased a...

mcarlin by 4: Newbie
  • 3194 Views
  • 11 replies
  • 0 thanks

Incorrect charges

Been charged for calls to USA I not made not in call log as police checked yet Vodafone say I made them .any suggestions next step 

Janeg1 by 2: Seeker
  • 584 Views
  • 6 replies
  • 0 thanks

PAC code issues, EE blame Voda, Voda blame EE

So I was given a PAC code for two numbers on my account, then I was told I needed 1 per number, so I went and got 1 per number.1 of my numbers has successfully portedBut the PAC code EE give me, Vodafone says doesnt match the system. We've then tried...

App download not working

The app required updating to use it  . I have an older version of iOS . It said you could use the previous version but that download does not work