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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Gold Number Sales

We’re constantly looking at ways to offer better products and services for our customers and are happy to announce our great new proposition – Gold Number Sales! What’s a Gold Number? Why get stuck with that randomly assigned number, when you can cho...

Gold numbers 2.png
Phil by Community Manager (Retired)
  • 160 replies
  • 12 thanks


I normally pay by Paypal every month but i want to pay 10 days before it is due as i am going abroad. If i do will they add the ten days to my normal payment day so if it is due on the 5th the following month it will be due on the 15th or do i just l...

Re: Failed credit check

Thanks i filled appeal form in few days ago refused again broadband is still with Vodafone will cancelling that soon I was with Vodafone for 5years before never missed a payment with Vodafone or anyone else 


Please I need to retrieve my formal vodafone number that I stopped using 2 years ago. I changed my vodafone contract number to another number and I haven't used it since although I still have the phine number on WhatsApp. Can someone help me to retri...

Spotify activation problem

hi. I hope someone can offer some assistance or get me to the right department, other than the call centre.  I upgraded my  phone plan on 29/01/24 and the included the option for Spotify.  My previous plan also included Spotify and I had no problems ...

lanky by 2: Seeker
  • 5 replies
  • 1 thanks

Move work number to personal number with new phone

I need help! A couple of days ago I initiated a live chat with Vodafone about moving my phone number, which is currently held by my work, to a personal account, as I am leaving my job. I was transferred to the business team, and they advised that was...

Simpo by 2: Seeker
  • 1 replies
  • 0 thanks

Split port can’t receive calls or txts from EE (week 3)

Good morning, I have tried every other avenue to get this resolved but I have had no joy. long story short moved from an EE third party ( to Vodafone but I still had to use the partner to prevent massive termination costs.Port all went throu...

Not receiving 5G on iPhone 15, with a 5G Max SIM

Hello, as per the title.I have stood within 5G coverage areas, in line of sight of a 5G mast and still not received the signal, despite friends who are receiving 5G signal (same phone and network). I have double checked and tripe checked that the set...

ekajpls by 2: Seeker
  • 5 replies
  • 0 thanks

Missing trade in phone!

Hi, I wonder if anyone has had a similar experience amd where to go from here.I did a trade in deal for my Galaxy Z Fold 4 to the new Ultra 24. The deal was too good and decided this was my best option to receive money off.Vodafone sent me a prepaid ...

Resolved! Vodafone together, no eSIMs delivered.

I've just signed up for two 25GB SIMs and 910meg home broadband. I was under the impression that I would receive my two eSIMs straight away, but I've had nothing. The order seems to have gone through, the broadband router is pending dispatch and I've...

Pipefish by 3: Seeker
  • 7 replies
  • 0 thanks