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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

New phone as a gift

Hi all. We just recently got a new phone on a contract and it came yesterday, but it is for a Christmas gift. Am I ok to leave it in the box for another 3 weeks or does it have to be turned on and activated straight away?

0NLY777 by 3: Seeker
  • 440 Views
  • 3 replies
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cancelling contract

I took out a contract on the 20th november but cancelled it not even an hour later as i thought id placed an order through voxi, i did the order through the online chat which was a mistake. i then got but through to the cancellation online chat and w...

leahbeth by 2: Seeker
  • 342 Views
  • 1 replies
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Mis-selling Secure Net

Hi,I'm a bit confused how Vodafone haven't been pulled up on the Consumer Rights Act for sneaking in a Secure Net subscription with their mobile plans.It's totally unclear from the upgrade process that an additional subscription is being taken on - i...

Uk338 by 3: Seeker
  • 980 Views
  • 8 replies
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Roaming Mexico

Hi, any advice please- Daughter landed in Mexico no service nothing tried off - on and data roaming on with no bar on account 

App issues

App won't display any usage on my account. I keep getting error code 5604. I've done the whole cache clear, reset app, username change ....everything but still no joy. Any ideas what this error code is?

Upgrade but pay for device in full

There's some fairly decent black Friday upgrade prices when you take out a device plan, but it also says to pay in full, go to a store.So, if I go to a store, can I pay in full for the phone (and not have a loan agreement) but still get the access to...

chistery by 16: Advanced member
  • 394 Views
  • 4 replies
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Phone contact ended monthly payments the same

My phone contract finished a few months back. Only just looked into this but I'm still paying the same as if I had a new premium phone.Not in that much of a hurry to replace my phone, so cheaper plan would be ideal. Not seeing anything on their websi...

tokaok2 by 2: Seeker
  • 465 Views
  • 3 replies
  • 0 thanks