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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

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Battery refresh

Having a problem getting battery replaced under there battery refresh, I’ve done everything that they have asked but now refuses to replace battery

Esim activation

Hello! I am really hoping you can help, you are my last resort!I upgraded and received my new phone on Monday. I am still waiting for my eSIM to be delivered. I have spoken to live chat and been into store and keep being told to wait longer.I have mi...

Number lost/defective during port into vodafone

Hey all,Was wondering if anyone had any advice with what to do in this situation.I joined Vodafone on 17th August and then requested to transfer my mobile number from Asda Mobile on 21st August. The port was schedueled to take place on 22nd August (T...

ejb99 by • 3: Seeker
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  • 6 replies
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4G no internet, no service and constantly on E since 3G shutdown

Ever since the 3G shutdown, I have been getting 4G no internet in most places that never before, even if I have full bars 4G or even 5G, it just doesn’t work at all! Vodafone customer service don’t care in the slightest as it’s “good” on their end, a...

Rxbski by • 3: Seeker
  • 9438 Views
  • 41 replies
  • 3 thanks

Expired contract

I have an airtime contract that has expired and as I am happy with the price and unlimited internet I have continued to use it out of contract until the device payments are complete. (Its annoying that airtime is 2 years whereas the device is 3 years...

Refused credit - as a result of Equifax error

Hi,I applied for a phone contract via Carphone Warehouse and my application was refused, turns out checking my Equifax account they had my address incorrect on all my active financial accounts (a mistake on their side, no other credit agency has this...

Question re transfer of ownership

Getting really frustrated with Vodafone as it seems I am getting different answers and my issue still is not solved.So I have one account with two mobile numbers that my daughters use - which for the sake one ease I with refer to as mobile 1 and mobi...

Have lost YouTube Premium

Hi, I've seen a number of people have had this issue and it's been a pain to fix so I'm hoping it's gotten easier. I've lost YouTube Premium after 5 months even though I should have it for 24 months. According to YouTube the subscription ended on 23r...

Otuama34 by • 4: Newbie
  • 2410 Views
  • 11 replies
  • 0 thanks
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