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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Gold Number Sales

We’re constantly looking at ways to offer better products and services for our customers and are happy to announce our great new proposition – Gold Number Sales! What’s a Gold Number? Why get stuck with that randomly assigned number, when you can cho...

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Phil by Community Manager (Retired)
  • 69049 Views
  • 160 replies
  • 13 thanks

Can’t get into account

So I created an account with Voxi last week and this week I received my phone and sim and went to log onto the site to transfer my number over, when I then requested a OTP it was not coming through to either phone no matter how many times I requested...

Cissaxx by 2: Seeker
  • 319 Views
  • 3 replies
  • 0 thanks

Failed credit check but no check performed

Hello,I tried to apply for a pay monthly contract but failed my credit check twice. I have the maximum credit score on both Experian and Equifax, and no check was performed. I have noticed this is not uncommon when looking at other messages from the ...

cisc by 2: Seeker
  • 738 Views
  • 6 replies
  • 0 thanks

Airtime rewards - charge to bill

HiI have seen I need to go to charge to bill option to have airtime rewards setup for Vodafone.I went to subscriptions+ only entertainment apps are there. Can't see anything to do with airtime rewards. Can anyone advise how I can set this up so I can...

rayted by 2: Seeker
  • 345 Views
  • 2 replies
  • 0 thanks

Website and app are unusable

Hi, new here I've been having a few issues, so I've alway had problems with Vodafones website I just assume that you guys cheaped out on web devs but lately I've been unable to the website to view plan details or other stuff. Whenever I click plan de...

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Anonymous by Not applicable
  • 1208 Views
  • 2 replies
  • 0 thanks

Call forwarding to Rogervoice number

Hi there. I hope everyone is well! I have a severe hearing impairment. I’m trying to set up an app that transcribes the spoken word in real time into transcription so I can follow phone calls.. but I have to forward my phone to a  0121 number for the...

leannJ by 1: Seeker
  • 273 Views
  • 2 replies
  • 0 thanks

Voicemail keeps switching back on

I know you're supposed to be able to turn off voicemail by dialling 1210. I've done that and listened to the recording saying I've switched it off. But within a day it's back on again and I'm getting text messages alerting me to waiting voicemails. I...

4G no internet, no service and constantly on E since 3G shutdown

Ever since the 3G shutdown, I have been getting 4G no internet in most places that never before, even if I have full bars 4G or even 5G, it just doesn’t work at all! Vodafone customer service don’t care in the slightest as it’s “good” on their end, a...

Rxbski by 3: Seeker
  • 4808 Views
  • 38 replies
  • 1 thanks

Default on credit file.

I went to carphone warehouse to get a new phone as mine had broke, they kept my same contract with 02, however gave me a phone contract with Vodafone. I never realised this as I thought it be all one contract with 02. Vodafone was set up coming from ...

Nor registered on network

Hello, I received an e mail from Vodafone saying my old number would be moved on 03/05/24 and i would be sent an e mail or text.  Nio text or e mail was sent and i now only have my new phone with no network connection.  I have a Vodafone sim but if i...

I received my phone but no sim

Hi there I received my galaxy S24 today but no SIM, I'm due to have my old number swapped over tomorrow the 31st May from my old phone. The problem is I'm due to meet friends in another city tomorrow and now I am panicking that I won't have either ph...

MalvinJH by 2: Seeker
  • 257 Views
  • 2 replies
  • 0 thanks