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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

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Upgrade issues

Can anyone shed any light on this?  I have been with Vodafone for over 10 years and I have never had this kind of issue before.  I ordered an upgrade in the Black Friday sale, I didn't ever receive an additional email regarding the device contract.  ...

Non- 5G Ultra Tariffs

Hi,My current Vodafone SIM only contract has expired, so I'm looking to see what SIM only packages are available now.I notice some are labelled as '5G Ultra'. I'm not really bothered about this as I don't live in any of the cities where it's availabl...

Deleting Old My Vodafone Account

I was with vodafone years ago and had a My Vodafone account. I have rejoined and have a new My Vodafone account. How do I delete my old username/account? No one on the chat seems to be able to do it even though I have wasted over two hours on chat tr...

eSIM signal unstable

Hi.I’ve just moved to an eSIM from a physical sim. The first thing I’ve noticed is that signal is extremely unstable. On my physical sim, I always had 4 bars [full signal] but when I switched over to eSIM it fluctuates continuously. 1 second it’s 4 b...

Number port disaster

We requested a number port from a vodaphone number to a new corporate account, we set the phone up and the port was supposedly completed 3 weeks ago. Suddenly on New Year’s Eve the phone stopped working, we called vodaphone to be told it was a billin...

TaraMC by • 2: Seeker
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Resolved! S24 ultra Free Chromebook

Hi, I recently upgraded to an s24 ultra on the strength of the free chromebook offer. How do I claim it?

Benjama by • 3: Seeker
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  • 1 replies
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Closed account still showing £8 balance

I left Vodafone a couple of years ago, however I have an ‘active’ account on my credit file with a balance of £8. It is not showing a default but is simply just there. Could someone contact me so I can get this account closed, not sure if I owe £8 or...

Carphone warehouse and Vodafone porting

Bought an iPhone from Carphone warehouse for my father in law and the number has not been ported across from 02 to Vodafone . After multiple calls / chats, Vodafone tell me that this is because the (online application from) Carphone warehouse has giv...

RPI Price Rise 2025-26

HiMy current plan ends on 15th February 2025, and I’m planning to switch to a new Vodafone SIM-only plan after that. I’ve heard about the April 2025 price increase and wanted to know:If I sign up for a new plan after February 15th, will I be affected...

JMCool by • 2: Seeker
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