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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

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Phone contact ended monthly payments the same

My phone contract finished a few months back. Only just looked into this but I'm still paying the same as if I had a new premium phone.Not in that much of a hurry to replace my phone, so cheaper plan would be ideal. Not seeing anything on their websi...

tokaok2 by • 2: Seeker
  • 473 Views
  • 3 replies
  • 0 thanks

Sim only

Hey! Have been with Vodafone for 20 years on a contract, now want to switch to Sim Only. They’ve changed me over to a £21 a month, 24 month sim only contract. I’ve seen them offering the same sim only for new customers for £8p/m for a 12 month contra...

dhetty by • 2: Seeker
  • 590 Views
  • 3 replies
  • 0 thanks

Using Vodafone device (SA eSim) in South Africa

Hi, I am a Pay Monthly Sim only Vodafone customer as my phone is now paid for so I switched to Sim only. I own an iPhone 11 and want to use it in South Africa with an eSim. I know iPhone 11s can do eSim, but I read that if the carrier has locked the ...

EvanB by • 3: Seeker
  • 465 Views
  • 2 replies
  • 0 thanks

Upgrading Mid-Contract

If I take out a 24 month SIM Only plan (150GB Red + Entertainment @ £33) and decide in 4 or 5 months time I want a more expensive 24 month SIM Only plan (150GB Xtra Global Roam + Entertainment @ £43), can I do that, as I'd be spending more money?

CoffeeB by • 2: Seeker
  • 796 Views
  • 1 replies
  • 0 thanks

4G no internet, no service and constantly on E since 3G shutdown

Ever since the 3G shutdown, I have been getting 4G no internet in most places that never before, even if I have full bars 4G or even 5G, it just doesn’t work at all! Vodafone customer service don’t care in the slightest as it’s “good” on their end, a...

Rxbski by • 3: Seeker
  • 13130 Views
  • 46 replies
  • 5 thanks

Direct debit not taken

I’m a new Vodafone broadband customer. They have my direct debit details showing in the billing section of my account but tell me my first bill hasn’t been paid, and that their request for money from my bank was returned unpaid. My bank account doesn...

Voicemail acting up

Tried listing to my voicemails, for which I have to call 1233. The first two times I did this all I heard was static and then it hung up. After the third time it worked, anyone have any idea what could have caused this?

ovdose by • 2: Seeker
  • 300 Views
  • 1 replies
  • 0 thanks

Resolved! Monthly Allowance Renewal Date

Hi, I am thinking about moving to Vodafone… With my current network my monthly allowance renews on 1st of the month.Is it possible to choose the allowance renewal date with Vodafone, or if I take out the contract on a particular date in the month, wi...

GXC39D by • 3: Seeker
  • 542 Views
  • 2 replies
  • 0 thanks

Failed Credit Check

I am an exisiting account customer of VF with 2 broadband contracts. Today I spent a long time on the phone getting a quote for a third broadband contract and 2 sim only pay monthly mobile contracts. All these were to be a switch from BT. Having obta...

Anonymous by • Not applicable
  • 1271 Views
  • 7 replies
  • 0 thanks
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