eSIM signal unstable

[ZeroInfinite]

Hi.

I’ve just moved to an eSIM from a physical sim. The first thing I’ve noticed is that signal is extremely unstable. On my physical sim, I always had 4 bars [full signal] but when I switched over to eSIM it fluctuates continuously. 1 second it’s 4 bars, then 1 bar, then 0, back to 4, down to 0. Where I had consistent 4G connection on a physical sim, with the eSIM, it keeps changing from 4G to E [Edge/2G] and vice versa almost every second.

Im using an iPhone 16 Pro Max. I also have an EE contract which runs flawlessly as an eSIM.

Ive ordered a physical sim to transfer my connection across.

Has anyone experienced this behaviour?

[BandOfBrothers]

I haven't experienced this but it does sound like a definite glitch @ZeroInfinite 

Moving back to a physical sim in the interim like you are does sound like the right avenue. 

[ZeroInfinite]

Seems to be. The signal is so unstable that I can barely do anything with it.

[AnnS]

It may be due to a corrupt eSIM profile @ZeroInfinite , and a new eSIM profile may solve the problem.  Vodafone would need to delete the present eSIM profile to enable you to download a new eSIM.

Drop the Social Team a message through social channels by following this link Contact Us and they will be able to provide the necessary account access, the Team will also be able to check the network at your location just to make sure everything is connecting as it should be.

[ZeroInfinite]

I did do that myself through the Vodafone app where I manually deleted the eSIM profile on my iPhone and downloaded another one by entering the EID but it hasn’t made a difference. The signal is still erratic and mobile data doesn’t work at all. I can’t receive calls or text unless I’m connected to the WiFi with WiFi calling enabled.

Unfortunately, due to the public holidays, it will be a while before I get my physical sim. I won’t try eSIM again on Vodafone. I’ll stick to the physical sim.

[Tal]

Hey @ZeroInfinite, thank you for trying a new eSIM, if you faced no issues with the physical SIM at all in the same area but faced these issues as soon as you changed to an eSIM, it may be the eSIM or the move not completing correctly and may be the device even though you have had no issues with the EE eSIM.

Please contact us here, or webchat or phone on - 0333 3040 191, so we can check on our side and help you follow the steps again to find the issue and help get it fixed.

[ZeroInfinite]

Thank you for your reply. It definitely seems to be an issue with the Vodafone eSIM as I tried it on another device. For now, I’ll stick with the physical sim. Unfortunately, I live in the middle of nowhere so the nearest Vodafone store is kilometres away. I’m happy to wait. Ta.

[Tal]

@ZeroInfinite, sorry I forgot to mention, you can visit any Vodafone store with your photo ID to get a SIM card, it would be faster than waiting on postage as they can provide one there and then fully activated with your number.

[chistery]

Is it still doing it when your EE eSIM is disabled?