Recieved Sim - unable to receive calls but can make outgoing

[Strugatsky]

New customer to vodafone, moving across from BT. When sorting out the new sim, I selected the retain current number option and provided a PAC code. 

Today, I received the new sim card. I inserted and tested - able to make calls, use 4G etc however cannot receive calls. Have tried restarting / reinserting etc.

Rang support number and regretting switching to vodafone now. Support staff didn't believe I hadn't been given a new number with my SIM and then tried to get me to buy a new plan for this sim ???? 

I've tried making a my vodafone account however it says my details are wrong?

Is there something I've messed up along the way?

Thanks

[Gemma]

Hi @Strugatsky - this isn't the start we want you to be having with us. So that we can check your account from our side and if today is your porting in date, please send us a message over on Social Media.