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22-01-2024 01:59 PM
Hi, On January 19, 2024, I transferred my existing phone number from O2 to Vodafone. While I can make outgoing calls, I'm unable to receive incoming calls and text messages. Interestingly, incoming calls are still reaching my O2 SIM card.
22-01-2024 03:42 PM - edited 22-01-2024 03:42 PM
I am sure your problem here is due to numbers not porting over a weekend on any network @msai . If you transferred your number from O2 on Friday, the port wouldn't have started until today and is due to be completed this afternoon. Usually a quick turn off and back on does the trick but sometimes it helps to complete a network scan from your connection settings.
There is further information for you here: What happens on the day my number moves to Vodafone?
Any problems late this afternoon send the Social Team a message through social channels and they will help here: Contact Us
31-01-2024 01:24 PM
I have the same problem have you managed to resolve this?
31-01-2024 01:39 PM
Hey @Ashhadenough I can see that one of our CC's (BandOfBrothers) already advised you on your post here to contact the Social Media Team, LiveChat or give the Support teams a call as there is no account access on the Forum. We won't be able to help get this resolved unless you reach out to one of the teams mentioned.