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No incoming calls or texts after porting number

msai
2: Seeker
2: Seeker

Hi, On January 19, 2024, I transferred my existing phone number from O2 to Vodafone. While I can make outgoing calls, I'm unable to receive incoming calls and text messages. Interestingly, incoming calls are still reaching my O2 SIM card.

3 REPLIES 3

AnnS
17: Community Champion
17: Community Champion

I am sure your problem here is due to numbers not porting over a weekend on any network @msai .   If you transferred your number from O2 on Friday, the port wouldn't have started until today and is due to be completed this afternoon.  Usually a quick turn off and back on does the trick but sometimes it helps to complete a network scan from your connection settings.

There is further information for you here: What happens on the day my number moves to Vodafone? 

Any problems late this afternoon send the Social Team a message through social channels and they will help here: Contact Us 

 

Ashhadenough
2: Seeker
2: Seeker

I have the same problem have you  managed to resolve this?

Hey @Ashhadenough I can see that one of our CC's (BandOfBrothers) already advised you on your post here to contact the Social Media Team, LiveChat or give the Support teams a call as there is no account access on the Forum. We won't be able to help get this resolved unless you reach out to one of the teams mentioned.