Account Owner In Ex Partner Name - Everything Else In My Name - How To Change Owner

[JH7704]

As the title.

Me and my now ex partner went into a Vodafone store in July 2023, and because I could not get a contract, my now ex partner got the contract in their name. However the rest of the account has always had my details... Email, Airtine Direct Debit, Home Address, Contract Phone Number, Alernative Phone Number.

It won't let me set up a Direct Debit for the Device plan as it has to be in the owners name (ex partner) who I have had nothing to do with for a year and lives 50 miles away.

How the heck do you get the Owner of the account changed, so I can set up a Direct Debit for the Device Plan, as I am at the moment paying for it manually every month (with the same bank details/card as the Airtime Direct Debit), and of course when it come to the Airtime contract end next year, the owner on the account is of course my ex partner who I have no way of contact.

The only thing I have seen is ownership change possible if the Airtime and Device plans have been paid in full, which of course they have not.

The Airtime Plan ends next July 2025 and Device Plan July 2026. When I want to query anything, they only want to speak to my ex partner.

Online chat are useless so maybe someone on here might know

Thanks

[Mark]

I think this maybe the form you've aleready checked @JH7704, but to move everything on your account to your name, you'll need to complate a Transfer of Ownership form. However we will need some contact details for your ex-partner to complete the move of the account into your name, as we'll need their permission to do this with it currently in their name.

[JH7704]

Thanks for the reply

What about this part though:

We can only transfer your account if:

• You're not planning to upgrade to a Device Plan. You can upgrade to a new SIM only plan after seven days – to start a new Device Plan you'll need to wait 90 days
• You've paid off all airtime and device loans in full. If you have any issues, please contact us

[AnnS]

The device plan is a credit agreement in your ex partners name @JH7704 , the only thing possible to change ownership will be the airtime plan and your ex would need to authorise the name change.

This is something Vodafone mention on the change of ownership link. 

[JH7704]

@Mark 

Dont know if you have seen my reply to your response, but on the Ownership Form where it asks for:

About the current account holder:

• Email address of account holder (ALWAYS BEEN MY EMAIL)
• Contact phone number (IS MY VODAFONE NUMBER)
• Number to be transferred (IS ALSO MY VODAFONE NUMBER)

These are my details on the account from when the contract was taken out in July 2023. Like I said, the only thing on the account not in my name on the account dashboard/profile is the Owner.