As the title.
Me and my now ex partner went into a Vodafone store in July 2023, and because I could not get a contract, my now ex partner got the contract in their name. However the rest of the account has always had my details... Email, Airtine Direct Debit, Home Address, Contract Phone Number, Alernative Phone Number.
It won't let me set up a Direct Debit for the Device plan as it has to be in the owners name (ex partner) who I have had nothing to do with for a year and lives 50 miles away.
How the heck do you get the Owner of the account changed, so I can set up a Direct Debit for the Device Plan, as I am at the moment paying for it manually every month (with the same bank details/card as the Airtime Direct Debit), and of course when it come to the Airtime contract end next year, the owner on the account is of course my ex partner who I have no way of contact.
The only thing I have seen is ownership change possible if the Airtime and Device plans have been paid in full, which of course they have not.
The Airtime Plan ends next July 2025 and Device Plan July 2026. When I want to query anything, they only want to speak to my ex partner.
Online chat are useless so maybe someone on here might know
Thanks
