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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Gold Number Sales

We’re constantly looking at ways to offer better products and services for our customers and are happy to announce our great new proposition – Gold Number Sales! What’s a Gold Number? Why get stuck with that randomly assigned number, when you can cho...

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Phil by Community Manager (Retired)
  • 68223 Views
  • 160 replies
  • 13 thanks

Apple Watch 3 cellular plan stopped working

I have just updated my Xs Max iPhone to the latest iOS 13 and my Apple Watch 3 to iOS 6 and now my watch doesn’t recognise my data plan. I have tried to contact vodafone customer care but he said give it 24 hours so am not holding out any hope it wil...

Scratched Galaxy s10 screen out of the box

Hi, I have had my phone for around 3 weeks now(Samsung s10). Yesterday I decided to take off the screen protector that came with my Samsung s10 to improve the fingerprint scanner and found that there was a scratch around 2-3cm long I did not notice i...

Awful network

I wanted my payment date to go back to the 25th of each month (as it has been since opening the contract) my query was not dealt with appropriately despite having evidence and when I asked for a manager I was questioned several times on why. Language...

Resolved! Vodafone showing on my credit report

I closed my account over a year ago after signing up to a 30 day contract. I actually closed the account within the 14 day cooling off period.  (approx 24/8/18) The account is still showing as active on my credit report - can someone help please. tha...

alictait by 2: Seeker
  • 3967 Views
  • 2 replies
  • 0 thanks

How to get my refund?

I left Vodafone 2 days ago (customer service issues) and today I've had a text tellng me I'm owed money after being overcharged for roaming.  Because of issues with payments being taken twice from me in error, I've already cancelled my direct debit t...

CherylT by 3: Seeker
  • 2010 Views
  • 2 replies
  • 0 thanks

No account registered under my online account

I have just recently moved from a PAYG to a PAYM contract. Biggest mistake of my life. First vodafone turned off my PAYG sim and could not activate my PAYM even after multiple calls and store visits.I was then told that they have to re do my applicat...

GBP5 by 2: Seeker
  • 3582 Views
  • 3 replies
  • 0 thanks

incorrect charges compensation - advice please

Following the recent problem with incorrect data roaming charges (of thousands of pounds) the compensation is a complete joke. Yes the charges were removed after 48 hours. Yes I got a text apology eventually but no I cannot get back those 2 days of h...

akm2019 by 2: Seeker
  • 3038 Views
  • 5 replies
  • 0 thanks

Vodafone One Number

So this has been the bane of my life for the last month. I've spoken to about 8 different Live Chat technicians, two store visits and one phone call to an advisor.I think I've had about 4 different orders raised due to technical issues with each one....

end of contract

why do i have to call youto cancel my contract when you send me a text to say my contract has ended?

Not recieving texts from other networks.

I've been with Vodafone for around 6 weeks after being with 02 for years. I've kept my old number. My issue is I cannot recieve texts from any network other than Vodafone. I can send ok & call anyone ok. I've had a sim swap & Vodafone have reset my n...

Bren1976 by 2: Seeker
  • 1637 Views
  • 1 replies
  • 0 thanks