Pay monthly

A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Gold Number Sales

We’re constantly looking at ways to offer better products and services for our customers and are happy to announce our great new proposition – Gold Number Sales! What’s a Gold Number? Why get stuck with that randomly assigned number, when you can cho...

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Phil by Community Manager (Retired)
  • 156 replies
  • 12 thanks

Contract not yet fulfilled - more than a month now

Good morning. I have been a customer with Vodafone for more than 15 years. It is appalling no one can help with a pay-monthly contract I renewed. Numerous calls and chats with customer service and not much help.I renewed my vodafone contract in Octob...

vkiran77 by 2: Seeker
  • 1 replies
  • 0 thanks

Roaming Mobile Data not working after phone update

Hi I have a UK sim but I've been in Spain for a few weeks with no issues using the service. Today my phone (Samsung S9) did an update, after which I cannot connect to mobile data. I contacted support and they recommended various ways to try to get it...

Phone not working in Greece

Hi all.I need advice and some confusion clearing up please.Currently in Greece and upon landing I immediately received a text saying that I had hit my spend cap (had not done anything at this point and was still on the plane), however, on my account ...

MI55 by 3: Seeker
  • 6 replies
  • 0 thanks

Sim not provisioned

Hello. I received my work sim and phone (Samsung A13) last week and it just says SIM1 not provisioned. Any help please? 


I am getting better deals for Vodafone contracts from third parties then direct from vodaphone, how does this work? Also when I try and check if I can upgrade I get refusal from  the 3 different third party websites. I am not tied into any contract w...

leo450 by 2: Seeker
  • 3 replies
  • 0 thanks

Credi report error

I left vodafone 12 months or so ago and noticed an 'unpaid' charge from them on my credit file. I've since called and paid the £25 balance but my credit file still hasn't been updated by them and its been months. I'm about to lose my house over this ...

EAS Discount

Can anyone explain why I only get a 15% discount on the Unlimited Max +3 Extra Benefits when I should get 25% according to the Terms of the scheme. 

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acdeag by 4: Newbie
  • 1 replies
  • 0 thanks

8 Day Pass - Are those days consecutive?

Can anyone help with the below?:Does the 8 day roaming pass work consecutively or is this any 8 days? Vodafone customer services are telling me it's any 8 days.If it is any 8 days (non-consecutive), do those 8 days last for a certain period of time l...

Rob2020 by 2: Seeker
  • 1 replies
  • 0 thanks

Bill monthly saving following trade in

I am receiving a montly saving for a new Evo plan following trade in. This makes my bill -£7.90 each month, meaning that I am in credit each month.There is no info on what happens to this credit each month. I presumed I would recieve it back to my ba...