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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Gold Number Sales

We’re constantly looking at ways to offer better products and services for our customers and are happy to announce our great new proposition – Gold Number Sales! What’s a Gold Number? Why get stuck with that randomly assigned number, when you can cho...

Gold numbers 2.png
Phil by Community Manager (Retired)
  • 62336 Views
  • 160 replies
  • 12 thanks

Resolved! 2 weeks no activation

I was due to be switched from O2 to Vodafone on 2nd April via PAC code, I chose the ESIM option for my new phone. After 24hrs I got nothing so I messaged Vodafone and they told me to wait another 24hrs, so I did, still noting.They then opened a dispu...

Roaming Destinations

Hi! I'm thinking of taking out a SIM-only deal with Vodafone but I'm confused by the roaming offers.One of the plans would give me ('Xtra') "inclusive roaming in 83 worldwide destinations" - which is the sort of deal I'm looking for. Where I'm strugg...

Waiting for a disconnect-reconnect

I upgraded my iphone on Thursday, and everything seemed to transfer through e-sim, except I could receive telephone calls. Went to my local Vodafone store, who kept my phone for about 3 hours, trying to change the SIM card, reloading e-sim( basically...

Trade in not received?

I took advantage of a trade in offer when I upgraded my phone. Rather than sending it off in the post, as I live close to a Vodafone shop, i decided to hand it in there. They took it off me and I had a text message to say they took it off me. That wa...

Buying the 15 day europe additional roaming while not in the UK

Hi,I have a UK Sim but am currently living short term in Germany. I have now exceeded the 25G of data limit for EU roaming and would like to buy more. Online it says to text 40506 with 15DAYEUROPE to do this but when I tried it returned vodafone erro...

et454 by 2: Seeker
  • 171 Views
  • 2 replies
  • 0 thanks

Closed account showing active on credit report

Approximately 4 months ago I changed from Pay Monthly to Pay as you go, but the Vodafone Pay Monthly account is still showing as active on my credit report. About 2 weeks ago, I spoke to a Vodafone customer service representative via online chat to r...

Gold Number Sales

We’re constantly looking at ways to offer better products and services for our customers and are happy to announce our great new proposition – Gold Number Sales! What’s a Gold Number? Why get stuck with that randomly assigned number, when you can cho...

Gold numbers 2.png
Phil by Community Manager (Retired)
  • 62336 Views
  • 160 replies
  • 12 thanks

Warning if you dial a International Number

Looks like Vodafone have introduced a New Service where if you dial an International Number it gives you a warning to check your Vodafone.co.uk for Charges. It let's you Terminate the Call before it actually Rings.Definitely helpful and a good enhanc...

Getafix by 16: Advanced member
  • 414 Views
  • 3 replies
  • 0 thanks

Resolved! Unable to pay £8 bill that has been outstanding for 15 months...

I have an outstanding final pay monthly SIM-only bill from September 2020 when I switched providers. The outstanding balance is only £8, but I never paid it off because...well, I just forgot about it quite honestly. Curiously I've never been chased a...

mcarlin by 4: Newbie
  • 2964 Views
  • 11 replies
  • 0 thanks