I purchased a device from Vodafone. Due to missed payments, my debt was transferred to CCS Collect, and I was making monthly payments there. On February 1, 2025, I made a lump sum payment of £279, which was my last two installments, because there is a block on my phone, and I made the early lump sum payment to lift this block. However, when I check with Vodafone, it still shows that I have an outstanding debt of £279. Additionally, since I made a payment to CCS, I was actually paying early, but Vodafone has incorrect payment dates, making it appear that I owe more. Now that there is no debt left on my phone, I want to activate it. When I connected with Vodafone live support, they told me that I still have a debt and that I should either make a payment or contact CCS Collect, saying there is nothing they can do. When I spoke with CCS Collect, they said that I have no debt left, they have closed my case, and I should contact Vodafone as they cannot do anything. Who will help me? It has been 17 days since I paid my bill, and I still appear to owe money, and my phone is still blocked.
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