Website Inaccessible on Vodafone Mobile Network

[roshankumar402]

Hello everyone,

Our website, https://superoffice.trakopuk.com/, is currently inaccessible to users on Vodafone cellular connections. When attempting to access the site, they encounter a "your connection is not private" warning, despite our website having a valid SSL certificate. The website works fine on other networks.

This issue is impacting our business, and we need urgent assistance to resolve it.

Thank you.

[Cynric]

@roshankumar402 Security not setup completely?

https://radar.cloudflare.com/scan/964d5e93-29c3-4edc-b4fb-4b2738d55992/security

[roshankumar402]

@Cynric Thanks for reply,
For me everything seems good
Risk - 0
Security violations - 0
Can you please what's left related to security so we can implemnet.

[Cynric]

@roshankumar402 Cloudflare was pointing to the security headers not being set. It might not be a mandatory thing.

[Mark]

We've had an updated from the team looking into this @roshankumar402. They've reclassified your site. This can take up to 24 hours to affect. If you're still experiencing this issue after this time, don't hesitate to let us know 😊

[roshankumar402]

@Mark Thanks

[roshankumar402]

Hi Team,
From last 3 days again our website stopped working on Vodafone Network, Can you please check once again on urgent bases, because our users not able to use our app on vodafone network.

[roshankumar402]

@Mark we're facing issue again, can you please check.

[Mark]

Hey @roshankumar402 I've just reached out to our team, and they've advised your site's been re-classified and is no longer being blocked by our content controls. Apologies you weren't updated about this sooner. 

[Janey]

Hi @roshankumar402 Thanks for bring this to our attention. I've raised this to the relevant team to look into further under INC000005216144. As soon as we have an update, we'll pop you a message here.