Incorrect classification

[vmp]

Hi Team,

Leading Shopping website is incorrectly classified and is getting blocked when content controls are ON.

Website : www.zalando.com

zalando.co.uk works fine but parent domain is not working.

Can you reclassify this website?

[Gemma]

Hi @vmp - I've requested the site to be reviewed by our Support Team. As soon as we've an update from them, one of us will come back to you here. 

[Jason]

Hi @vmp. Thank you for your patience. Our Network team have reviewed and reclassified the URL in question. Please clear your browser cache and cookies before trying again. 

[vmp]

@Jason @Gemma It worked for a while and now it stopped working again. It is getting blocked if I turn on content control.

Can you please help?

[vmp]

Edited above but unable to delete

[Tal]

Hi @vmp, thank you for your patience. The Network team have reviewed and said the website auto redirects to the .co.uk site and have used a content blocked handset, it passes and they can access the website as normal.

They have checked if it's blocked by us and if it has any flags but none have been found, the website is fully accessible. Please clear the cookies and cache from your browser and try again now. 

[Remi]

Hi @vmp, Thanks for notifying us  again. I've raised this with our back office team to investigate and we'll be in touch with an update as soon we have one. Thanks for your patience in this matter.