Can't download bill

[Rahmm460]

I had my latest bill available yesterday, but when I click on 'download' it says "sorry we can't  get this data right now, try again"  also, if I click on 'send this bill to email' I get a message saying 'there was an error try again'. All my older bills work, but not the latest one. I need this bill in order to claim my cashback. Is it a coincidence that this specific bill is needed for the cashback but won't download? I find it very suspicious  🤔 

[BandOfBrothers]

Hello 👋 @Rahmm460 

Try clearing the cache and cookies of the app and try again. 

There's no reason why Vodafone would need or want to stop the download.

Speak to Vodafone Customer Services if required via phone , Live Chat or the Social Media Team via https://forum.vodafone.co.uk/t5/About-the-Community/Contact-us-about-account-related-queries 

Unfortunately there is no account assess via the forum. 

May I suggest to perform a forum search as you may find already existing threads with help and advice within. 

If i can be of any further help please don't hesitate to ask  😎