Old Contract, showing as missed payment on credit file!!?!

[disgruntledex]

I ended my contract with you guys which was on a rolling contract last year.

I've just checked my credit file and im being hammered for missed payments? I've can clearly see that I paid the final bill and then the final settlement figure and have the bank records to show this.

What the hell are you playing at? I've never had adverse credit in my life, this has seriously just f*cked up the chance of me and my girlfriend buying our dream apartment

how do you sort it? URGENTLY before I go to the press

[Lucy_F]

Hi @disgruntledex thanks for raising these concerns with us. You can reach out Credit File Support Team via this form, alternatively, please message our team via the contact information here and we'll get things looked into. 
 

[disgruntledex]

hi there is no link to a form?

[disgruntledex]

ive also just been speaking to your chatbot who wants to send a text or pin to my phone, which won't work as Im on holiday until march using an e-sim

[Lucy_F]

Sorry @disgruntledex I forgot to link the form for you. Our Credit File Support Team can be contacted using this form.