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Old Contract, showing as missed payment on credit file!!?!

disgruntledex
2: Seeker
2: Seeker

I ended my contract with you guys which was on a rolling contract last year.

I've just checked my credit file and im being hammered for missed payments? I've can clearly see that I paid the final bill and then the final settlement figure and have the bank records to show this.

What the hell are you playing at? I've never had adverse credit in my life, this has seriously just f*cked up the chance of me and my girlfriend buying our dream apartment

how do you sort it? URGENTLY before I go to the press

7 REPLIES 7

Lucy_F
Moderator
Moderator

Hi @disgruntledex thanks for raising these concerns with us. You can reach out Credit File Support Team via this form, alternatively, please message our team via the contact information here and we'll get things looked into. 
 

disgruntledex
2: Seeker
2: Seeker

hi there is no link to a form?

disgruntledex
2: Seeker
2: Seeker

ive also just been speaking to your chatbot who wants to send a text or pin to my phone, which won't work as Im on holiday until march using an e-sim

Sorry @disgruntledex I forgot to link the form for you. Our Credit File Support Team can be contacted using this form. 

disgruntledex
2: Seeker
2: Seeker

is this some kind of joke? I filled the form in over 2 weeks ago and haven't even had a reply. you've just given me another missed payment in January that's 3 mis payments from an account which has been closed!!!!!!!!!! ive never had a missed payment on my credit file in 38 years - i need this expedited immediately

@disgruntledex - I'm sorry to hear you haven't had a reply yet. From what you've said in your original post, I can understand how urgent it is to get the missed payment markers, looked into and corrected if needed. My team over on Social Media can investigate this for you and liaise with our Credit File Support team on your behalf. Please message us through Social Media

disgruntledex
2: Seeker
2: Seeker

this is the email you lot sent me when I filled the form in:

Hello,

Thanks for contacting us about your credit file.
We’ll investigate your issue and aim to respond to you within seven working days.

its been more than 7 working days and you're still black marking my credit file - what a joke