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Broadband issues

wehttamuk
3: Seeker
3: Seeker

‎29-08-2024 08:26 AM

Hi all I recently moved to Vodafone after having been on TalkTalk for a couple of years. Instead of sticking with them, I thought I’d switch to VF to get the WiFi 6E Ultra Hub, however I have regretted it ever since

It Seems to have become somewhat more stable since doing a few reboots/disconnecting the line for a while, as suggested from VF support, however there are still loads of intermittent faults

 

Sometimes this is:

  • whole router turning off
  • certain devices losing the network (especially 2.5Ghz ones. Thing like my ring doorbell just not working for large periods and then randomly reconnecting
  • Internet working fine on multiple devices but will then freeze up on one of them (the device changes, one minute it will be my phone, next it will be the PC etc… usually disconnected from the wifi on the device and then reconnecting works
  • I have a number of Sonos products and I’ve had to reconnect them a number of times (to begin with they didn’t work at all, until I changed the password on the wifi (for a second time)

like I say, it seems to have got better since the first few weeks, but is still awful compared to what I had previously

when I look at the event log, I have no idea what I’m looking at, but there.l are loads of “errors”, but i have no idea what any of them mean. This morning has been ok actually, other than it freezing up on some devices but this is a snippet of the log:

 

Failed to send to ff02::1%guest@br-guest (Cannot assign requested address)
08:10:27
Category: system
2024/08/29 08:10:27 [warn] 13654#0: *91 [lua] session.lua:103: changeUser(): changing user to vodafone
08:10:23
Category: system
2024/08/29 08:10:23 [error] 13654#0: *91 [lua] sessionmgr.lua:262: redirectIfNotAuthorized(): Unauthorized request
08:10:23
Category: system
2024/08/29 08:10:23 [error] 13654#0: *91 [lua] sessionmgr.lua:262: redirectIfNotAuthorized(): Unauthorized request
08:10:23
Category: system
2024/08/29 08:10:23 [error] 13654#0: *88 [lua] sessionmgr.lua:262: redirectIfNotAuthorized(): Unauthorized request
08:10:23
Category: system
2024/08/29 08:10:23 [error] 13654#0: *88 [lua] sessionmgr.lua:262: redirectIfNotAuthorized(): Unauthorized request
08:10:23
Category: system
2024/08/29 08:10:23 [warn] 13654#0: *88 [lua] session.lua:354: new(): new session for default user
08:10:20
Category: firewall
DROP wan in: IN=pppoe-wan OUT= MAC= src=198.144.158.76 DST=84.66.133.54 LEN=40 TOS=0x00 PREC=0x00 TTL=241 ID=28403 PROTO=TCP SPT=43081 DPT=1571 WINDOW=1024 RES=0x00 SYN URGP=0 MARK=0x8000000
08:10:19
Category: system
Failed to send to ff02::1%guest@br-guest (Cannot assign requested address)
 
 
 
 
 
 
08:10:03
Category: system
Failed to send to ff02::1%guest@br-guest (Cannot assign requested address)
 
 
 
 
 
 
08:09:47
Category: system
Failed to send to ff02::1%guest@br-guest (Cannot assign requested address)
 
 
 
 
 
 
08:09:31
Category: system
Failed to send to ff02::1%guest@br-guest (Cannot assign requested address)
08:09:15
Category: lan
Ignoring MLD pkt on non snooping enabled bridge interface lan
08:09:15
Category: system
Failed to send to ff02::1%guest@br-guest (Cannot assign requested address)
08:09:15
Category: firewall
DROP wan in: IN=pppoe-wan OUT= MAC= src=198.144.159.105 DST=84.66.133.54 LEN=40 TOS=0x00 PREC=0x00 TTL=242 ID=25953 PROTO=TCP SPT=43070 DPT=1353 WINDOW=1024 RES=0x00 SYN URGP=0 MARK=0x8000000
08:09:14
Category: lan
Ignoring MLD pkt on non snooping enabled bridge interface lan
08:09:12
Category: lan
Ignoring MLD pkt on non snooping enabled bridge interface lan
08:09:11
Category: lan
Ignoring MLD pkt on non snooping enabled bridge interface lan
08:09:11
Category: lan
Ignoring MLD pkt on non snooping enabled bridge interface lan
08:09:11
Category: lan
Ignoring MLD pkt on non snooping enabled bridge interface lan
08:09:11
Category: lan
Ignoring MLD pkt on non snooping enabled bridge interface lan
08:09:10
Category: lan
Ignoring MLD pkt on non snooping enabled bridge interface lan
 
08:08:59
Category: system
Failed to send to ff02::1%guest@br-guest (Cannot assign requested address)
08:08:43
Category: system
Failed to send to ff02::1%guest@br-guest (Cannot assign requested address)
 
08:08:27
Category: system
Failed to send to ff02::1%guest@br-guest (Cannot assign requested address)
08:08:11
Category: system
Failed to send to ff02::1%guest@br-guest (Cannot assign requested address)
08:08:10
Category: firewall
DROP wan in: IN=pppoe-wan OUT= MAC= src=198.144.158.76 DST=84.66.133.54 LEN=40 TOS=0x00 PREC=0x00 TTL=241 ID=4006 PROTO=TCP SPT=43081 DPT=1995 WINDOW=1024 RES=0x00 SYN URGP=0 MARK=0x8000000
08:07:55
Category: system
Failed to send to ff02::1%guest@br-guest (Cannot assign requested address)
 
 
 
 
08:07:39
Category: system
Failed to send to ff02::1%guest@br-guest (Cannot assign requested addr
 
 
 
 
 
 
 
 
 
 
08:07:11
Category: lan
Ignoring MLD pkt on non snooping enabled bridge interface lan
08:07:10
Category: lan
Ignoring MLD pkt on non snooping enabled bridge interface lan
08:07:10
Category: firewall
DROP wan in: IN=pppoe-wan OUT= MAC= src=208.87.243.167 DST=84.66.133.54 LEN=40 TOS=0x00 PREC=0x00 TTL=236 ID=63795 PROTO=TCP SPT=43105 DPT=3346 WINDOW=1024 RES=0x00 SYN URGP=0 MARK=0x8000000
 
any advice would be appreciated, thanks
0 Thanks
4 REPLIES 4

Ripshod
16: Advanced member
16: Advanced member

‎29-08-2024 10:38 AM - edited ‎29-08-2024 10:38 AM

The major problem I can see is the router turning itself off. The closest you should get to this is a reboot. Tutnjng off indicates a fault with the router or it's power supply. This should be raised immediately with vodafone via

https://vodafone.co.uk/bbservcd

A lot of the others are just normal indications - like trying to access IPv6 when it's not available. You can disable IPv6 on the router to quiet those.

Other messages from the firewall are just that. They're not faults, just indications that dodgy connections from the Internet have been dropped. 

wehttamuk
3: Seeker
3: Seeker
In response to Ripshod

‎29-08-2024 10:48 AM

Brilliant, thanks! I’d suspected some/all would be normal things listed as “errors”, but there’s definitely something been going on.

 

ill try reporting it via your suggestion, cheers!

wehttamuk
3: Seeker
3: Seeker
In response to Ripshod

‎29-08-2024 11:48 AM

Just for an update, I spoke to VF again, who said they couldn’t see any issues with the Event log and that it was 100% working as far as they could see

0 Thanks

Ripshod
16: Advanced member
16: Advanced member

‎29-08-2024 05:07 PM

You need to keep pestering them. Just because there's nothing in the logs about shutting down, if it's happening the router is faulty.