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Broadband issues

wehttamuk
3: Seeker
3: Seeker

‎29-08-2024 08:26 AM

Hi all I recently moved to Vodafone after having been on TalkTalk for a couple of years. Instead of sticking with them, I thought I’d switch to VF to get the WiFi 6E Ultra Hub, however I have regretted it ever since

It Seems to have become somewhat more stable since doing a few reboots/disconnecting the line for a while, as suggested from VF support, however there are still loads of intermittent faults

 

Sometimes this is:

  • whole router turning off
  • certain devices losing the network (especially 2.5Ghz ones. Thing like my ring doorbell just not working for large periods and then randomly reconnecting
  • Internet working fine on multiple devices but will then freeze up on one of them (the device changes, one minute it will be my phone, next it will be the PC etc… usually disconnected from the wifi on the device and then reconnecting works
  • I have a number of Sonos products and I’ve had to reconnect them a number of times (to begin with they didn’t work at all, until I changed the password on the wifi (for a second time)

like I say, it seems to have got better since the first few weeks, but is still awful compared to what I had previously

when I look at the event log, I have no idea what I’m looking at, but there.l are loads of “errors”, but i have no idea what any of them mean. This morning has been ok actually, other than it freezing up on some devices but this is a snippet of the log:

 

Failed to send to ff02::1%guest@br-guest (Cannot assign requested address)
08:10:27
Category: system
2024/08/29 08:10:27 [warn] 13654#0: *91 [lua] session.lua:103: changeUser(): changing user to vodafone
08:10:23
Category: system
2024/08/29 08:10:23 [error] 13654#0: *91 [lua] sessionmgr.lua:262: redirectIfNotAuthorized(): Unauthorized request
08:10:23
Category: system
2024/08/29 08:10:23 [error] 13654#0: *91 [lua] sessionmgr.lua:262: redirectIfNotAuthorized(): Unauthorized request
08:10:23
Category: system
2024/08/29 08:10:23 [error] 13654#0: *88 [lua] sessionmgr.lua:262: redirectIfNotAuthorized(): Unauthorized request
08:10:23
Category: system
2024/08/29 08:10:23 [error] 13654#0: *88 [lua] sessionmgr.lua:262: redirectIfNotAuthorized(): Unauthorized request
08:10:23
Category: system
2024/08/29 08:10:23 [warn] 13654#0: *88 [lua] session.lua:354: new(): new session for default user
08:10:20
Category: firewall
DROP wan in: IN=pppoe-wan OUT= MAC= src=198.144.158.76 DST=84.66.133.54 LEN=40 TOS=0x00 PREC=0x00 TTL=241 ID=28403 PROTO=TCP SPT=43081 DPT=1571 WINDOW=1024 RES=0x00 SYN URGP=0 MARK=0x8000000
08:10:19
Category: system
Failed to send to ff02::1%guest@br-guest (Cannot assign requested address)
 
 
 
 
 
 
08:10:03
Category: system
Failed to send to ff02::1%guest@br-guest (Cannot assign requested address)
 
 
 
 
 
 
08:09:47
Category: system
Failed to send to ff02::1%guest@br-guest (Cannot assign requested address)
 
 
 
 
 
 
08:09:31
Category: system
Failed to send to ff02::1%guest@br-guest (Cannot assign requested address)
08:09:15
Category: lan
Ignoring MLD pkt on non snooping enabled bridge interface lan
08:09:15
Category: system
Failed to send to ff02::1%guest@br-guest (Cannot assign requested address)
08:09:15
Category: firewall
DROP wan in: IN=pppoe-wan OUT= MAC= src=198.144.159.105 DST=84.66.133.54 LEN=40 TOS=0x00 PREC=0x00 TTL=242 ID=25953 PROTO=TCP SPT=43070 DPT=1353 WINDOW=1024 RES=0x00 SYN URGP=0 MARK=0x8000000
08:09:14
Category: lan
Ignoring MLD pkt on non snooping enabled bridge interface lan
08:09:12
Category: lan
Ignoring MLD pkt on non snooping enabled bridge interface lan
08:09:11
Category: lan
Ignoring MLD pkt on non snooping enabled bridge interface lan
08:09:11
Category: lan
Ignoring MLD pkt on non snooping enabled bridge interface lan
08:09:11
Category: lan
Ignoring MLD pkt on non snooping enabled bridge interface lan
08:09:11
Category: lan
Ignoring MLD pkt on non snooping enabled bridge interface lan
08:09:10
Category: lan
Ignoring MLD pkt on non snooping enabled bridge interface lan
 
08:08:59
Category: system
Failed to send to ff02::1%guest@br-guest (Cannot assign requested address)
08:08:43
Category: system
Failed to send to ff02::1%guest@br-guest (Cannot assign requested address)
 
08:08:27
Category: system
Failed to send to ff02::1%guest@br-guest (Cannot assign requested address)
08:08:11
Category: system
Failed to send to ff02::1%guest@br-guest (Cannot assign requested address)
08:08:10
Category: firewall
DROP wan in: IN=pppoe-wan OUT= MAC= src=198.144.158.76 DST=84.66.133.54 LEN=40 TOS=0x00 PREC=0x00 TTL=241 ID=4006 PROTO=TCP SPT=43081 DPT=1995 WINDOW=1024 RES=0x00 SYN URGP=0 MARK=0x8000000
08:07:55
Category: system
Failed to send to ff02::1%guest@br-guest (Cannot assign requested address)
 
 
 
 
08:07:39
Category: system
Failed to send to ff02::1%guest@br-guest (Cannot assign requested addr
 
 
 
 
 
 
 
 
 
 
08:07:11
Category: lan
Ignoring MLD pkt on non snooping enabled bridge interface lan
08:07:10
Category: lan
Ignoring MLD pkt on non snooping enabled bridge interface lan
08:07:10
Category: firewall
DROP wan in: IN=pppoe-wan OUT= MAC= src=208.87.243.167 DST=84.66.133.54 LEN=40 TOS=0x00 PREC=0x00 TTL=236 ID=63795 PROTO=TCP SPT=43105 DPT=3346 WINDOW=1024 RES=0x00 SYN URGP=0 MARK=0x8000000
 
any advice would be appreciated, thanks
0 Thanks
33 REPLIES 33

PeterRMiles
4: Newbie
In response to wehttamuk

‎02-11-2024 06:13 PM

They finally gave in and sent me a new router. (So they are obviously not out of stock, in fact it arrived in less than 24 hours). All good so far, but it's only been running for 7 hours, so I will let you know how I get on.

0 Thanks

JasonPC
4: Newbie
In response to PeterRMiles

‎02-11-2024 06:24 PM

If you think about it, how could they sell new connections if they don’t have routers. I’ve learnt to never trust what they say.

PeterRMiles
4: Newbie
In response to JasonPC

‎02-11-2024 07:02 PM

Yes, me too unfortunately. Fyi I don't know how much it helped, but I walked into a Vodafone store yesterday and told them the story. They were able to access the service record and add a new note. They advised me to follow up with another call. That call by itself didn't work out, they were going to monitor it (again) over the weekend and call me on Monday. But within an hour they called back to say they had seen an issue and were going to send a router.

JasonPC
4: Newbie
In response to PeterRMiles

‎03-11-2024 11:43 AM

I've asked to open a formal complaint and then follow it to the end to be able to go to the Ombudsman. I don;t mind it resetting at night but not at critical points in meetings during the day or when trying to watch prime time TV with the family at precious times.

I'm waiting to see if the firmware update they pushed will work so seeing if stability is there for another week or so.

Fingers crossed your new hub works

PeterRMiles
4: Newbie
In response to JasonPC

‎03-11-2024 07:27 PM

It hasn't rebooted since I first turned it on yesterday, so the uptime is currently 1 day, 7 hours, 56 minutes and 35 seconds. Best I have seen for a very long time.

JasonPC
4: Newbie
In response to PeterRMiles

‎03-11-2024 09:48 PM

What’s your firmware version?

0 Thanks

PeterRMiles
4: Newbie
In response to JasonPC

‎04-11-2024 02:35 PM

Coming up:

22.1.0515-6261033-20240502133248-eb4bcd6b6548e4dc0bd3c9ec22968bafe838410a

0 Thanks

JasonPC
4: Newbie
In response to PeterRMiles

‎04-11-2024 02:55 PM

6261033 is the latest it seems via the firmware update platform so your firmware is up to date.

Mine is 6269048 but that’s a trial for stability. 

PeterRMiles
4: Newbie
In response to JasonPC

‎11-11-2024 08:54 PM

Just to let you know its been up and running for over a week now with no issues. Which is great, but a shame the helpline had me trying everything else first, and even then being obstructive in providing a replacement.