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x9 not connecting to wifi anymore

Jenny68
2: Seeker
2: Seeker

Apologies if this has been mentioned before but my Vodafone x9 has suddenly stopped connecting to my BT broadband.  Everything else is connecting fine - no-one else in the house has this problem.  I've tried restarting etc but it will not reconnect at home. 

2 REPLIES 2

BandOfBrothers
17: Community Champion
17: Community Champion

Can you try forgetting the network on your phones wifi settings and then reset it back up from scratch @Jenny68 

In your phones Settings - Apps - Wifi - can you navigate to storage or something similar and clear the apps cache files  ?

Does your phone connect to other Wifi sources such as another persons broadband or a coffee shop etc  ?

 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

Thanks for replying. Forgetting network doesn't seem to work but I will try the other way when I'm back home as on my way to work now.  I can connect to other WiFi.