Battery dead and not charging

[ClaireHall]

I have had my S4 for over a year now so the battery is not as good as it was. Generally I need to charge twice a day. Last week I started to find that it was not charging properly and would take hours to recharge fully. A few days ago I found that I could only charge when the phone was turned off and even then it would vibrate every 30 seconds and a grey battery icon would come on the screen. Last night the battery died whilst I was out so I tried to charge it in the car but nothing happened. I tried to charge it at home but nothing happened and I left it all night plugged in but it wont even turn on for even a second this morning. I have tried several chargers - samsung and other makes but still nothing. Phone is completely dead. I have tried to do a reset using the volume buttin, the home button and power button but again nothing.

Any ideas gratefully recieved.

Claire

[hrym]

It sounds as though your battery is dead.  Have you allowed it to go flat at all?  This will damage a lithium based one and they're better being topped up regularly - they have no memory effect.  If you do allow the battery to get low, it's best to turn the device off when it gets to 10%.

That said, there were some faulty batteries around and Samsung have been fairly good at replacing them - and Vodafone may be able to help too.  If you hang on, a member of the forum team will pick up your post and will be able to help you.  Alternatively you can contact Samsung via the support tab on their UK website.

[DaveCD]

Hi ClaireHall,

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