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Both wifi and mobile network symbols showing

illymus
2: Seeker
2: Seeker

Hi

 

As you can see from the attached picture both my my wifi symbols and mobile network symbols are appearing at the top.  This is causing issues with my phone - it is making my apps freeze and crash and some I cant even open.  Its almost as if the phone is getting "confused" and not working properly.  It is really getting frustrating cos I am unable to do anything without it freezing or crashing.  Please help.  I have a Samsung Galaxy S4

2 REPLIES 2

drey_p
16: Advanced member
16: Advanced member

Hi there

 

Does it work if you turn your WiFi off? 

PWIAC

hrym
17: Community Champion
17: Community Champion

This is the second time this has come up in the last few days and I'm wondering whether there's an issue with an update.

 

If you've updated the operating system recently, it would be worth trying a factory reset.  This is normally advised after updating, especially with Samsung devices, as it clears out any bits of the old code that are hanging round.   Don't forget to back up your content first.  Actually, it might be worth resetting anyway.   If that doesn't clear it, there's another problem, but let's not get ahead of ourselves.