De-register Suresignal

[Kazzie12345]

Hi,

I installed a Suresignal box at my mother in law's house about 4 years ago.   The box has stopped working recently.  I know it may have died, but I'd like to try de-registering it then re-registering it anyway, as they'd rather not fork out £100 for a new one.  I don't however remember the account I set it up under and in any case I have since left Vodafone myself (sorry!).   

Could a moderator please contact me to let me know how we could de-register it without access to the My Vodafone account it was setup under?   We'll then try getting it registered again under their name (so they can manage it without me!)

Thanks!

[Retired-Laura]

Hi @Kazzie12345 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Laura

[Ben_H]

Hi @Kazzie12345 

We're unable to de-register units via the eForum, but we can via Live help.

If you don't have your old account details to hand, we'll ask for other details instead.

Thanks,

Ben