Please verify the location of your Vodafone Sure Signal

[pjt762]

Hi, I just received an email title as above. I haven't moved my sure signal - I am guessing my ISP has made a config change.

Have tried to log in to "my vodafone" to confirm location as requested but this just yields errors

Sorry

There seems to be a problem with your account. Please try again or contact us.

• The Vodafone number you have entered has not been recognised. Please enter a valid number.

followed by

Registration Error

Sorry - we're unable to process your request right now. It won't take us long to fix this issue. Please try again later.

Is it absolutely necessary for me to confirm the (unchanged) sure signal location as requested? If so, how do I go about resolving the account-related errors so it's actually possible for me to do this?

Many thanks, Phil

[Gemma]

Hi Phil,

You’d need to update the location to a different postcode, and then back, to stop these messages.

Please clear your cache and cookies and test this from a different browser.

If it’s still the same, please click here to send us your details.

Thanks,

Gemma

[pjt762]

Thanks for the reply, Gemma.

Same problem with different browser having cleared cache / cookies. I have sent a message via the link you provided. Thanks for your help resolving this issue.

Regards, Phil