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Solution

Sure Signal issues

ROBERTSJ75
2: Seeker
2: Seeker

‎18-02-2016 02:55 PM

I recently has a number port from my old provider to my newly upgraded VF account , ever since then i have been unable to see the details of my sure signal online , everything has dissapeared so i cant add my newly ported number , it does give me the option to re-register but when i fill out the serial number etc i get an error saying 'we have an issue we are working hard to fix' 

 

The problem is in the meantime my newly upgraded phone has no signal , im in a very rural area so i rely on my mobile .

 

Please help , ive been 2 days without a signal ! 

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1 REPLY 1

BandOfBrothers
17: Community Champion
17: Community Champion

‎18-02-2016 05:18 PM

Hi

 

If the new dashboard  Link won't let you do this and the troubleshooting tips Here don't help then I've read on the forum that the sure signal team can be contacted via "Customer service support-> Call 03333 040 191 or 191 then take option 2 three times and finally option 5 – straight to the Sure Signal team."

 

I hope this is resolved soon for you. 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.