flashing lights

[Hamster16]

I have a SS version 1 which has light 1 flashing and light 2 steady.  Any ideas?

[Jenny]

Hi Hamster16,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Jenny

[Hamster16]

Hi Jenny

Speed test results ping 31ms, download 6.12Mbps, upload 0.37Mbps

Ping test results ping 46ms Jitter 6 Line quality B* MOS 4.32

IP address 86.165.170.222

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Users\Derek>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     1 ms     5 ms     1 ms  BTHomeHub.home [192.168.1.254]
  2    18 ms    16 ms    16 ms  217.41.167.186
  3    33 ms    34 ms    16 ms  217.47.19.193
  4    16 ms    15 ms    17 ms  213.1.69.206
  5    23 ms    21 ms    19 ms  217.41.169.102
  6    18 ms    18 ms    16 ms  213.120.180.173
  7    22 ms    22 ms    23 ms  217.41.169.107
  8    21 ms    20 ms    19 ms  acc1-xe-5-0-2.sf.21cn-ipp.bt.net [109.159.251.11
1]
  9    31 ms    30 ms    28 ms  core2-te0-0-0-4.ealing.ukcore.bt.net [109.159.25
1.155]
 10    31 ms    26 ms    29 ms  acc1-10GigE-0-5-0-7.l-far.21cn-ipp.bt.net [109.1
59.254.110]
 11    34 ms    33 ms    28 ms  lndgw2.arcor-ip.net [195.66.224.124]
 12    32 ms    29 ms    29 ms  85.205.0.86
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Ser No 2122271537

Hope this helps

Derek

[Retired-Laura]

Hi Derek,

For any updates on this issue, take a look here.

Cheers,

Laura