sure signal disconnected after receiving mistake message, cant reconnect

[JDuggan]

two weeks sure signal v1 unable to connect since receiving message about being disconnected due to not being used. vodafone have admitted this was a mistake. dont believe for a second VodafoneUK that the issue has been resolved. many many resets waiting hours on end, talking to countless usless staff online, on the phone and in shops.

believe im just being forced into buying a new unit, which you cant even supply!

someone needs to sort this out!

[Retired-Sarah]

Hi @JDuggan 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Sarah