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19-05-2016 09:32 PM
Our Suresignal v3 keeps losing the connection to the Vosdafone network - the red light starts flashin and the last/far right 2 lights are also flashing. It does go back to being 'ready'. - although sometimes even in this mode my phone is not connected so I have no phone signal. I have had the Suresignal reset by Vodafone about a month ago but it keeps going off but then reconnecting for a while.
The suresignal is now a year old.
Is there a solution please?
19-05-2016 09:41 PM
Hi @AML14
Something in these self help troubleshooting tips may help.
My-sure-signal-has-stopped-working-what-should-I-do.
Vodafone-Sure-Signal-troubleshooting. Look at the 'Issue not listed' and post your Traceroute.
To note : The Sure Signal Device comes with a 24 Month Warranty.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
19-05-2016 09:47 PM
Thanks - I had read about the reset button - just tried that and will see what happens. Will also look in the toruble shoorting section.
19-05-2016 09:52 PM
You're welcome.
I've read that sometimes unplugging it and using another socket in the house can help too.
I wish you all the best.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
19-05-2016 10:02 PM
Thanks. Turning off has done nothing. Will try adn reset then move to a differetn socket. Have posted full techincal post now.
19-05-2016 10:01 PM
The issue you’re experiencing: The Suresignal keeps showing the ' can't access Vodafone system' light sequence and will not connect to phones. It does right itself but there are times when phones will still not connect to it even when lights are showing 'ready' sequence.
What light sequence you're seeing: Flashing red light and too far lights are orange
Your speed test results from here. 59.59
Your external IP address from here.86.177.18.87
Your Sure Signal serial number: 42150947606
The results of a traceroute.
VSS Traceroute command
On a PC:
Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Lowe>212.183.133.177
'212.183.133.177' is not recognized as an internal or external command,
operable program or batch file.
C:\Users\Lowe>tracert 212.183.133.177
Tracing route to 212.183.133.177 over a maximum of 30 hops
1 2 ms 1 ms 2 ms BThomehub.home [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 8 ms 8 ms 8 ms 31.55.187.188
5 9 ms 9 ms 8 ms core2-hu0-0-0-1.southbank.ukcore.bt.net [195.99.
127.168]
6 9 ms 9 ms 8 ms peer6-hu0-11-0-1.telehouse.ukcore.bt.net [195.99
.127.13]
7 8 ms 13 ms 8 ms t2c3-et-3-1-0-0.uk-lon1.eu.bt.net [166.49.211.23
6]
8 9 ms 8 ms 8 ms 166-49-211-254.eu.bt.net [166.49.211.254]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * ^C
C:\Users\Lowe>
C:\Users\Lowe>
C:\Users\Lowe>
C:\Users\Lowe>tracert 212.183.133.177
Tracing route to 212.183.133.177 over a maximum of 30 hops
1 <1 ms 1 ms <1 ms BThomehub.home [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 9 ms 8 ms 8 ms 31.55.187.188
5 9 ms 8 ms 8 ms core2-hu0-0-0-1.southbank.ukcore.bt.net [195.99.
127.168]
6 8 ms 8 ms 9 ms peer6-hu0-11-0-1.telehouse.ukcore.bt.net [195.99
.127.13]
7 9 ms 9 ms 9 ms t2c3-et-3-1-0-0.uk-lon1.eu.bt.net [166.49.211.23
6]
8 8 ms 8 ms 8 ms 166-49-211-254.eu.bt.net [166.49.211.254]
9 * * * Request timed out.
10 * * * Request timed out.
11 *
22-05-2016 10:38 AM
I’ve re-synchronized the device. This may take up to 24hours to fully connect. During this time, please don't reset or unplug the Sure Signal.
Once the 24 hour period has passed please perform a reset:
Allow around one hour for the Sure Signal to come back online.