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Solution

Incorrect default on my credit file, based on a closed account

pankajxdx
3: Seeker
3: Seeker

‎02-09-2020 04:56 PM

Hello,

 

I was checking my credit report and I seem to have a default from Vodafone for not paying bill on Mobile broadband SIM. This was in 2018. But I had closed the account and settled the bills.

I have a chat history from Vodafone that confirms the closure of the account.

 

Can I talk to someone and get this removed? This is really hurting my credit score.

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1 REPLY 1

BandOfBrothers
17: Community Champion
17: Community Champion

‎02-09-2020 05:08 PM

As there is no account access assistance via this forum @pankajxdx you'll need to contact the Vodafone Social Media Teams via Contact-us-for-account-specific-queries and they'll investigate and ask their Credit File Specialist Team to look at the default to see if it was warranted or not. 

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Samsung Galaxy s²³ Ultra 512gb Phantom Black.