You are here:

Network queries

Ask a question:
Reply
Rank 1: Guest
Posts: 7
Registered: ‎14-05-2015

EH12 - South Gyle, Edinburgh

 

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?

Yes - around 1 mile

 

2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? 

EH12 9FQ

 

3) Does the issue occur if you try your SIM card in a different phone?

Yes. Other colleagues in my team on Vodafone also having same issues, My company phone has the same symptoms.

 

4) What errors are seen or heard when the issue occurs?

No 4G coverage. 1 bar 3G rotating to E

(Usually always have full streghth 4G)

 

5) Does this happen on 2G, 3G, 4G or all?

All

    

6) When did you first notice this issue?

Last Week

 

7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs?

Permanant

Message 1 of 7 (4,645 Views)
Posts: 20,916
Registered: ‎14-08-2011

Re: EH12 - South Gyle, Edinburgh

Hi

 

Your local masts look fine bit on checking surrounding masts I see "

We're doing some work on our network in this area to improve your calls, texts and data coverage. Sorry if you notice any disruption. We're expecting to have things back to normal by 6pm 25 Jan 2017. Everything else should be working fine.~"

 

Issues with surrounding masts can occasionally have an impact on local masts if Vodafone are re routing signal to compensate. 

 

 

image.jpeg

 

Message 2 of 7 (4,641 Views)
Posts: 1,933
Topics: 6
Thanks: 239
Solutions: 16
Registered: ‎29-09-2015

Re: EH12 - South Gyle, Edinburgh

@danny01236 I've checked your 3G/4G serving site, however was unable to see any performance related issues. 

 

If you're still experiencing issues, please contact us directly using the details from the private message I've sent. 

Message 3 of 7 (4,624 Views)
Rank 1: Guest
Posts: 7
Registered: ‎14-05-2015

Re: EH12 - South Gyle, Edinburgh

Done as advised. Error is now constant.


Additionally, I'm told a Vodafone engineer was at my location within the last 6 months due to reports of signal interference. He had a large aerial so I believe Vodafone may already be aware of this issue, which is still not resolved.

Message 4 of 7 (712 Views)
Posts: 11,845
Topics: 562
Thanks: 175
Solutions: 642
Registered: ‎29-07-2008

Re: EH12 - South Gyle, Edinburgh

@danny01236 - I can see we've got your email and we'll be in touch as soon as we can.

Message 5 of 7 (710 Views)
Highlighted
Rank 1: Guest
Posts: 7
Registered: ‎14-05-2015

Re: EH12 - South Gyle, Edinburgh

Thank you Smiley Happy
Message 6 of 7 (678 Views)
Posts: 241
Topics: 1
Thanks: 64
Registered: ‎17-01-2017

Re: EH12 - South Gyle, Edinburgh

@danny01236 I've replied to your most recent email. Smiley Happy

Message 7 of 7 (77 Views)
Got a question?

Get help and technical support on Vodafone's devices, products and services from our online community

If your question relates directly to your account or mobile number please contact our customer services team.

My Vodafone

Stay in control of your spending and manage your account online.

Log in

Register for My Vodafone

YouTube help

How to check your Vodafone coverage and service

Net Perform