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Marketing texts

4: Newbie

How do I stop being inundated by unwanted vodaphone marketing texts on my vodafone 785. Some of which are offers which have expired by 10 months.  I have rung e-mailed and written to vodafone on many occassions, but to no avail!!!!!!

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18 REPLIES
17: Community Champion

Hi,

 

Usually doing what you have already is enough to stop them. 

Perhaps try Live Chat and keep a copy of the transcript. 

Look in your phones features to see if there is a text blocking function to stop them that way too. 

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4: Newbie

I have already tried ALL of these methods of communication and been promised ON MANY occasons that they would stop - and that I would receive compensation for all hassle - guess what no result or compensation (see Trust Pilot for full story).  Been into the local shop, but was told that I needed to speak to HQ.

 

I have EVEN gone to another provider and even changed the number - NO CHANGE!!!!  So it has to be something written into the OS of the phone.

 

Short of buying a new (non-vodafone) phone, I am at a loss what to do next!!!!  Truly dreadful service!!!!!

 

 

 

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4: Newbie

Having sent previous requests for assistance regarding Vodafone marketing texts, I have done some further eading both on this site and on the internet in general.

 

I would like to confirm the following: -

 

1) Live chat is a waste of time.  I have been given MANY promises thazt this would be sorted  - only for nothing to happen.

 

2) E-mails to Customer services are a waste of time.

3) letters to HQ (x2) prompt a phone call promising to resolve and compensation. Result - NOTHING!!!!!!!!!

4) Promises made on the phone are then later denied (they supposedly have no record of the conversation).  In the end I have refused to talk to them on the phone, as at least I had some evidence with e-mails.

5) Shop staff can't/won't help.

 

Vodafone obviously know that this is a serious  problem, but simply refuse to deal with it.  

 

If readers want to go on trustPilot, they will discover that all these problems are typical of Vodafone's response to customer complaints - JUST IGNORE THEM !!!

 

 

 

 

 

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Moderator

@Ianhoyland Have you tried texting STOP to 9774? This should stop any marketing-related calls from us, this can be seen here

If this doesn't work, please contact our team via the information in the private message I've sent.

 

Our team would be more than happy to get this resolved for you and I apologise for the inconvenience you've had trying to get this sorted. 

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4: Newbie

Update - having got a private message from the Social Escalation Team, now the fun really starts.!!!!!!

 

Advice - try one of their text numbers with the word STOP. Me - I reminded them I have tried all commonly known remedies!!

 

Advice - I need to register before they can do anything, as I am not known to the system. Me - I remind them that I did register when first setting up the phone. On trying my security details however I am supposedly not now registered.  Further more I can't get a security verification number used to re-register the phone, as I keep unsuccessfully going round and round on various phone options.

 

I have now given the problem back to the team to sort out!!!!

 

I cannot believe other than that Vodafone are DELIBERATELY being  onstructive/unhelpful!!!! Surely they can't be really this incompetent.

 

 

 

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Moderator

@Ianhoyland I'm sorry to see this is ongoing, however our team will be happy to help resolve this for you.

As you've mentioned the team have requested you to register your account, you'd need to visit your nearest store with photographic ID and proof of address.

Once you've done this, please update the team by responding to their latest email and they'll be able to complete security and get this sorted for you.

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4: Newbie

Thank you for your input - thanks for also suggesting that several forms of ID would be needed. Regrettably, no one else had bothered to tell give me this important piece of information!!!

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Moderator

No problem @Ianhoyland. Please do keep us updated once this is completed and we can get this resolved for you Smiley Happy

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4: Newbie

Hi

 

I have been into the Bangor Vodafone shop this morning.  although the member of staff was helpful, your computer system  was 'down'.  Having supplied my ID proof, I  therefore left them to sort outr my registration as and when they were able to get 'on line'.

 

The plan was that they would send me an e-mail when the registration had been successfully completed.

 

I have not heard anything yet, so am unclear as to whether the computer is still down, or they have just not let me know what the situation is!!!!

 

 

PAUSE FOR SIGH OF FRUSTRATION!!!!!

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4: Newbie

Hio

 

I having been to the bangor Vodafone shop (as instructed by the social media team) yesterday morning to re-register my phone (see saga above) - I beg to inform you that: -

 

I have not yet had ANY confirmation that the phone has been re-registered.

 

I have not had ANY response to the e-mail I sent the Social Media team advisinbg them of my action(s)

 

IS THERE ANY BODY OUT THERE!!!!!!!

 

 

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4: Newbie

Hi 

Another day - another e-mail complaint sent!!!  No response  to last three e-mails - AGAIN!!!!!!!

 

More OBSOLETE AND UNWANTED  Vodafone Marketing texts!!!!!!!

 

 

Totally ignored  AGAIN- no wonder their sales are dropping.  Totally useless!!!!

 

Will Never buy anuyhing 

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17: Community Champion

Who are you sending email to? Vodafone doesn't correspond with its customers by email unless they send you one with a specific routing code on the subject line.

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4: Newbie

I am trying to get SOMEONE/ANYONE to respond to my LONGSTANDING complaint EFT195 (#16185073) as having done all the things the Vodafone Social Media people have asked. I find that I am getting zero information from the local shop (Bangor, North Wales) or from the Social Media team

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Moderator

Thanks for confirming your reference number @Ianhoyland, and apologies for any inconvenience that this may have caused.

I can confirm that the team have received your latest email and will be in touch as soon as possible to help. 

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4: Newbie

Hi

Have just received a message for Matthew that I need to register my phone on lineor go to the local shop!!!!!!!!

Has he not read the last 27 e-mails.  I ,have recently been to the shop (on Tuesday) and they were SUPPOSEDLY  going to re-register the phone when the computer was back on line!!!!¬

 

PLEASE READ THE CASE HISTORY BEFRE SENDING ME ANY MORE MESSAGES.

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Moderator

Hi @Ianhoyland,

Apologies for the confusion with this.

Please respond to Matthew via email explaining this, I'm sure they'll get things sorted for you.

Let us know if you come across any other issues.

Thanks

 

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4: Newbie

Hi

 

While I thank you for the apology, I would point out that I have wrtten a series of comments headed 'Rubbish Service' on this forum.  While I am inundated by advice from  Community 'Staff', they all give the same generic advice - ALL OF WHICH I HAVE ALREADY DONE MANY TIMES.

 

Can no one simply put me in contact with someone SENIOR in Vodafone.

 

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Highlighted
Moderator

@Ianhoyland – I can see you’ve replied to our latest email, so we’ll be in touch as soon as we can.

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