Hi People
It's been five months now I am using my postpaid connection i.e. [Removed] on roaming package of 28 days, last month also I called the customer service before the package expiration date and requested to renew the package once it's expires as I have been doing every month.( Call recording can be provided). On the same call I had complaint about receiving data consumption alert messages every single minute, at the same time post checking my account vodafone CSR to whom i was talking to told me that I have been getting charge for Data additionally.
To my surprise I confirmed with him that am I on roaming plan. So he said yes and all these things are happening due to technical error. He registered a complaint and provided me a complaint number. First complaint number was [Removed] registered on 13th June 2018. Second complaint [Removed] was registered on 30th June 2018.
Reason I am writing this letter is because I received a message in the morning that I have exceed the my credit limit of INR: 20,000/- and the unbilled amount is INR:23,000/- something for which I do not have network on my phone I can not communicate even with customer care to check for the complaint status. Also I had requested in the first hand for roaming package renewal then for what reason I have been charged so much. I have the recording of the call I made the to vodafone customer care in which I have clearly requested to renew package when the existing package gets expires.
I request you people to resolve my query at the earliest.
[Note: Screen shots of all the messages from vodafone and recording of all the calls made to customer service can be provided when required].
Regards
Sohel Ahmed
[MOD EDIT: This post has been edited to remove personal information - please see Community Guidelines]
.png "Moderator (Retired)"){kind=icon}
