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Vodafone Sure Signal

SS3 not working

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2: Seeker

My original SS3 burnt out and I have purchased a replacemet from my local Vodafone shop, s/n 3171238157.  Plugged into the same router port as the old one.  Powers up, internet light flashes for several minutes then both lights go out.  Have tried rebooting many times but to no avail.  Is it likely I have a duff unit?

 

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4 REPLIES
17: Community Champion

Hi,

 

its possible Yes. 

 

If nothing in  https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Vodafone-Sure-Signal-troubleshooting/td-p/23917... then I'd get it swapped out before the cooling off period ends. 

IMG_1084.JPG

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2: Seeker

Thanks.  I'll persevere for another day and if no luck take it back to the shop and ask to exchange.

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11: Established

@mrgizmogadget

 

Firstly - you need to claim a refund for the replacement of the original SureSignal that burnt out as it should have been a free replacement due to known issues with these devices.

 

Please see: http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Suresignal-V3-Overheated-Blew-Up-Exploded-Hot-Bu...

 

Secondly - you should have been informed of this on your original posting

 

Lastly - Please report the failed device to BBC Watchdog and Trading Standards

 

 

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

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11: Established

Hi

 

Once you have claimed your refund, please can you do me a favour.

 

Do you still have the failed unit?

 

A number of these units are being independantly tested and could do with your unit adding to the 'pool' of evidence. They should send you a replacement without requiring the original back, otherwise can you offer to present it at a shop in order to prove and demonstrate that it is faulty.

 

Once you have had your refund, please contact me and arranements can be made to have it picked up and taken for testing. If  Vodafone insist that you send the device to them, contact me directly by PM and I will advise.

 

By advising them that you want to keep the original device for testing, they should either take your word on the failure or ask you to prove by taking to a store as was the case with me.

 

WE REALLY NEED TO USE YOUR DEVICE(S) for TESTING.

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

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