Sure Signal 2 BT Home Hub 3 - System & Phone Lights continually flash

[woodyis007]

VSS received 04/09. Successfully registered on day.

Both lights continually flash for several days. 

Factory reset completed as suggested by Simon from Tech Team

Tests completed as detailed below

SPEEDTEST

Download: 3.12 Mbps

Upload: 0.36 Mbps

Ping: 36ms

EXTERNAL IP ADDRESS

86.140.62.229

PING

Ping test results - Packet Loss 0% - Ping 17ms - Jitter 2ms

traceroute

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     1 ms     2 ms     2 ms  BTHomeHub.home [192.168.1.254]

  2    13 ms    14 ms    12 ms  217.32.145.135

  3    15 ms    13 ms    13 ms  217.32.145.158

  4    13 ms    16 ms    14 ms  213.120.177.10

  5    22 ms    24 ms    15 ms  217.41.168.79

  6    14 ms    15 ms    16 ms  217.41.168.107

  7    15 ms    13 ms    14 ms  109.159.249.64

  8    16 ms    22 ms    15 ms  core1-te0-7-0-4.faraday.ukcore.bt.net [109.159.2

49.33]

  9    15 ms    17 ms    16 ms  host213-121-193-97.ukcore.bt.net [213.121.193.97

]

 10    18 ms    18 ms    17 ms  LNDGW2.arcor-ip.net [195.66.224.124]

 11    18 ms    14 ms    15 ms  85.205.116.14

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

Trace complete.

SURE SIGNAL SERIAL NO

40123201225

Over 24 hrs later, same problem experienced. 

Highly concerned given no. of reports seen on here.

Please advise accordingly

Vodafone A/C (number removed for customer security) refers

[Nabs]

Hi woodyis007,

Looking at the details you have posted I would be looking to point the finger of blame on your internets upload speed. It seems rather low in comparison to your download, possibly too low for the SureSignal to maintain a stable connection. You would expect with a download of 3Mbps to have an upload nearer 0.5Mbps (very generalised figues, many factore must be considered)

I used to run a SureSignal on a connection with an upload of just over 0.5Mbps and it dropped out every time you were on the internet due to insufficient upload bandwidth.

[grant359]

Hi,

I am having the exact same issue using a BT HomeHub 3 with BT Infinity, which rules out the slow upload speed (well at least for me)

Download 76.74 Mb/s

Upload 15.82 Mb/s

Thanks

Dan

[boe32]

Woody, have you resynced your hhb3 lately?, if you havent, (and only if you havent) had any drop outs or manual resets of the hhb3 in the last 3/4 days, wait untill around 1pm and resync the hhb3, you might just be able to get a little more speed, but, if your lines been dropping or youve been manually resetting you could make things worse as the dlm will think its a fault, 12pm/1pm seems to be the best time for to do this as the snr is pretty decent in thr middle of the day, if you gain a little speed then i think your ss will work. Can you post your line attenuation for me, so i can check it against your interenet speed, you might need to ring bt if the line attenuation says your capable of more throughput. You can get an idea of your speed using this, http://www.kitz.co.uk/adsl/max_speed_calc.php . Also, please dont get your hopes up if you do gain more throughput, as theres many people on here with the same issue with plenty of throughput.

[lalala1973]

very interested to get an answer on this as I have same set-up (BT home hub3) amd same issue (2nd / 3rd lights continuously flashing)

phone support keep telling me to reset box and wait 24 hours.

I have opened up the ports as recommended. I have had my account reset twice now

Can anybody at Tech Support help ?

speed test 37.53 Mbps download / 10.49 Mbps upload

pingtest 32 ms ping / 21 ms jitter

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 6 ms 8 ms 2 ms BTHUB3 [192.168.1.254]
2 11 ms 7 ms 7 ms 217.32.147.105
3 9 ms 7 ms 9 ms 217.32.147.158
4 13 ms 14 ms 12 ms 213.120.181.174
5 13 ms 13 ms 13 ms 217.41.169.201
6 13 ms 14 ms 13 ms 217.41.169.109
7 13 ms 13 ms 13 ms 109.159.251.211
8 23 ms 22 ms 23 ms core1-te0-2-4-0.ilford.ukcore.bt.net [109.159.25
1.141]
9 19 ms 19 ms 19 ms peer1-xe11-0-0.telehouse.ukcore.bt.net [109.159.
254.124]
10 26 ms 26 ms 39 ms LNDGW2.arcor-ip.net [195.66.224.124]
11 22 ms 25 ms 24 ms 85.205.116.6
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

 VSS serial number is 40123235372

[woodyis007]

Peer III thank you for your response.

I have not resynced the hhb3 recently - apologies, is this done by the restart button option?! DOH!

It has not dropped out recently to my knowledge.

I rang BT @1230 today to complete this process, they have activated the ports as detailed below (this is quite frustrating as nowhere I have read in the enclosed vodafone instructions does it advise of the requirement to do this)

TCP: 8 TCP: 50 TCP: 123 UDP: 500 UDP: 4500
1723 TCP/UDP

mac ref: 0c4c39075356

Using the Kitz hyperlink you enclosed re line attenuation produces the following information;-

Fixed ADSL: 2048 kbps (2 Mb)
DSL Max: 1500 kbps (1.5 Mb)
21CN WBC : 2000 kbps (2 Mb)

According to the BT Home Hub Manager - the following is my line attenuation figures:-

54.5 dB / 31.5 dB

or more broadly:

ADSL settings

VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.1 Annex A
Latency type: Fast
Noise margin (Down/Up): 5.5 dB / 12.0 dB
Line attenuation (Down/Up): 54.5 dB / 31.5 dB
Output power (Down/Up): 18.6 dBm / 13.1 dBm
FEC Events (Down/Up): 0 / 163
CRC Events (Down/Up): 31670 / 245
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
HEC Errors (Down/Up): 56470 / 248
Error Seconds (Local/Remote): 0 / 0

I have spoken to Vodafone and provided the port details, they have confirmed this is correct. They advise they have reset some details remotely & said to wait 6 hrs (midnight)

BT when spoken to, did offer a more technical support at cost where I understand you only if pay if problem is resolved. They couldn't provide details of cost other than that I would be advised at the start of the call. Do you know if anybody has had success with these previously?

Unfortunately this is a new address in a new estate and a more remote area. The broadband connection & sure signal devices are also new & have not been attempted elsewhere!

At a bit of a loss as to how to proceed now ... 

[lalala1973]

My Sure Signal working. For those that are having similar problems to me then the final step that seemed to make it work was I enabled port clamping (in Advandced Settings->Broadband->VPN)

Previously I have also opened up the 6 ports recommended in previous posts -  http://portforward.com helped me do this (choose BT home hub 2 then select Vodafone Sure Signal ). No idea if this port forwarding is actually needed but I'm not undoing it as the box is now working after 5 v. painful days and I'm not risking  breaking it again  

[Retired-Dave]

Hi guys,

We're aware that there were a small number of new Sure Signals which were unable to complete their registration set-up over the last couple of days. The "two flashing lights" you've all described matches with the cases we have seen here.

This should now be resolved - thanks for confirming you're sorted lalala1973 - so can you all check if you're now able to connect? If not, can you unplug the Sure Signal, wait for about 5-10 minutes then switch it back on, then let us know if this helped?

If anyone still has issues, we'll be happy to take a closer look.

Dave

[woodyis007]

Hi Dave,

Pleased to report mine is now up and running.

Thanks also to the guys that posted advice on here.

As previously stated, I do feel the instructions sent with the device are insufficient.

They certainly did not account for that you had to activate ports on the home broadband device amongst other things.

Hope the others on here have some success too. 

Kind regards all.

[williamz0]

Hi - I have had the same issues since moving to BT Infinity Business Broadband so I have the BT Business Hub 3 if there is a difference.

Can anyone confirm exactly which ports need opening - according the above post who went via PortForward.com's wizard they are:

8,50,123,500,4500,1723

I am on the phone to BT Busiess hlp as we speak and they seem a little unaware of this issue and a bit bemused at opening these particular ports.

The online control panel for the BT Business Hub 3 doesn't let you choose port forwarding  to manually enter poorts - it gives you a list of Game names to fiddle with...