Sure signal drops calls

[ictf]

I bought one of these because my phone signal has disappeared from here[6 weeks now] , apparently there is an `issue` with the local mast anyway i bought a sure signal which worked for the first week and now it drops calls within 30 seconds leaving a blank screen and flashing light [first icon] sometimes white and sometimes orange . We have 2 phones connected to it and rely on a signal for buisiness purposes during the day . Reading the posts on here i wish i hadnt bought one and had just gone over to a different network , im throwing good money after bad . Any of you tech guys no whats occuring ? Ive tried re-setting etc Sure signal 3 and bt router home hub 3.0

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[ictf]

http://www.speedtest.net/my-result/3144472974

[URL=http://www.pingtest.net][IMG]http://www.pingtest.net/result/90087186.png[/IMG][/URL]

81.129.75.33

Serial 40133830329

Microsoft Windows [Version 6.1.7601]

Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\jetta>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

  1    <1 ms     1 ms    <1 ms  BTHomeHub.home [192.168.1.254]

  2    28 ms    26 ms    23 ms  172.16.14.132

  3     *        *        *     Request timed out.

  4    40 ms    42 ms    25 ms  217.41.216.29

  5    30 ms    27 ms    27 ms  213.120.176.42

  6    27 ms    26 ms    27 ms  217.41.168.203

  7    30 ms    27 ms    27 ms  217.41.168.109

  8    27 ms    26 ms    27 ms  109.159.249.248

  9    29 ms    31 ms    31 ms  core1-te0-7-0-16.faraday.ukcore.bt.net [109.159.

249.137]

 10    33 ms    28 ms    28 ms  peer1-xe8-0-0.telehouse.ukcore.bt.net [109.159.2

54.173]

 11    28 ms    30 ms    31 ms  lndgw2.arcor-ip.net [195.66.224.124]

 12    30 ms    29 ms    29 ms  85.205.116.2

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

Trace complete.

C:\Users\jetta>

Kind Regards

Paul Finney

[Retired-Dave]

Hi ictf,

We're aware some customers are having issues with the Sure Signal over BT HomeHub 3, but there's a few other things we can check in case this isn't the cause.

Those details all look OK, so I've resynched the Sure Signal from this end. reset the box to pick that up:

• Locate the button on the base of the box next to the Ethernet ports.
• Press and hold the button for approximately 30 seconds.
• Once the lights come back on, release the button.
• The Sure Signal will come online in around 1 hour.

If that doesn't help, can you check that you have the following ports open for forwarding on the router for me?

 - 8

 - 50

 - 123

 - 500

 - 1723

 - 4500

Also, you need to make sure the following IP ranges are allowed on the router and firewall:

212.183.133.177-179

212.183.133.181-182

212.183.131.128-191

These should be picked up automatically, but it's best to check.

Dave