Ask
Reply
Solution
23-10-2014 05:56 PM
Even though the network Coverage for my area says I can get amazing 2G, 3G and 4G I can just about get 3g if someone farts the right way.
Sure signal is off no help either. If I restart it then it works perfectly for a few hours then the lights start flashing and then all I get is the red light. This is the second sure signal box I have had to.
My IP address is 151.228.175.181
Ping results are 27ms
Download speed is 24.38Mbps and upload is 8.12Mbps
Serial Number 40114218718
Tracert result
C:\Users\Mark>tracert 212.183.133.177
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms SkyRouter.Home [192.168.0.1]
2 * * * Request timed out.
3 25 ms 25 ms 23 ms ip-89-200-132-106.ov.easynet.net [89.200.132.106
]
4 24 ms 73 ms 28 ms lndgw2.arcor-ip.net [195.66.224.124]
5 25 ms 23 ms 23 ms 85.205.0.86
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Tracert looks bad but nothing else in affected by my connection. Xbox, Sky boxes, switches, bluray players.
All perfect.
I have also hard reset the box but still the same thing.
24-10-2014 08:21 PM
No one then?
25-10-2014 08:38 PM
Almost as bad as Vodafone on Twitter. Am I going to get ignored on here to?
27-10-2014 02:55 PM
@MarkBridgewater - Your Sure Signal hasn’t connected with the network since 8 October at 7.01pm.
If you’re only seeing a red stable light, this usually indicates a faulty device.
Please test it at a different location.
Thanks,
Gemma
27-10-2014 07:32 PM
Tried it in 3 different parts of the house.
If its faulty I am not paying for a third one.
29-10-2014 11:36 AM
Please test at a different location with a different ISP, possibly at a friend’s house.
Thanks,
Sukhi
29-10-2014 12:08 PM
Is this what it has come to now?
I have to go to a friends house to test Vodafones equipment?
30-10-2014 07:32 PM
Hi @MarkBridgewater ,
Testing at another site helps rule out a hardware issue.
You could send the unit off for a repair or purchase a replacement, however if the problem lies with your ISP or home setup, this won't fix anything.
Thanks,
Ben