Sure signal never worked with iphone 4s

[madammim]

Hi, since changing to an iphone some time ago my sure signal has never worked.  As the signal in my house has got worse, I decided to try and get it up and running.  When I changed phones my sim was changed to a smaller sim.  I have deregistered and reregistered sure signal box and tried all the troubleshooting to no avail.  It is a sure signal one with four lights on the front of which 1, 2 & 4 are lit.  My phone can and does receive 3g signal elsewhere.  The issue is the same for my husbands phone which was also changed at the same time.  Any help would be appreciated.  Thanks

[Retired-James]

Hi madammim,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

James

[madammim]

Hi

Yes I have tried troubleshooting but still same problem.

Here is the information you require:

Your speed test results :4.37
Your ping test results: 45ms
Your external IP address: 86.137.32.214
The results of a traceroute:

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops:

1     1 ms    <1 ms    <1 ms  BThomehub.home [192.168.1.254]  

2    35 ms    36 ms    37 ms  217.47.13.186  

3    35 ms    36 ms    36 ms  217.47.212.193  

4    39 ms    39 ms    40 ms  213.1.69.110  

5    40 ms    40 ms    39 ms  31.55.164.103  

6    39 ms    39 ms    39 ms  31.55.164.217  

7    39 ms    39 ms    39 ms  31.55.164.109  

8    40 ms    39 ms    40 ms  acc2-10GigE-0-2-0-6.bm.21cn-ipp.bt.net [109.159. 248.236]  

9    44 ms    47 ms    47 ms  core1-te0-15-0-15.ilford.ukcore.bt.net [109.159. 248.166]  

10    44 ms    43 ms    44 ms  peer1-xe9-0-0.telehouse.ukcore.bt.net [109.159.2 54.120]  

11    63 ms    47 ms    47 ms  lndgw2.arcor-ip.net [195.66.224.124]  

12    44 ms    44 ms    45 ms  85.205.116.14

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.  

15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.  

17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.  

19     *        *        *     Request timed out.  

20     *        *        *     Request timed out.  

21     *        *        *     Request timed out.  

22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.  

24     *        *        *     Request timed out.  

25     *        *        *     Request timed out.  

26     *        *        *     Request timed out.  

27     *        *        *     Request timed out.  

28     *        *        *     Request timed out.  

29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

Sure Signal serial number: 21197177989

Thanks.

[Retired-James]

Hi madammim,

Thanks for your post and for the additional information.

Everything looks fine on the registration however, there are two things that come to mind when checking the details.

1. Does the 3^rd number on the registration work OK?
2. Are you affected by the BT infinity and Sure Signal issue that we are investigating?

Can you confirm which Home Hub you are using and if the 3^rd number on the Sure Signal works without any issues?

James

[madammim]

Hi James

The third number does not get a good signal either.

We do not have infinity so that is not the problem.

The sure signal is connected to a BT home hub 2.

Thanks.

[Jenny]

Hi madammim,

Thanks for getting back to us.

The next step is to try this on another connection (a friend or family members for example).

You’ll need to test this on any connection that’s not using a Home Hub.

Let us know how you get on.

Thanks,

Jenny