My SureSignal has been working fine. Suddenly, since last Tuesday 2nd November at around 11am, it stopped working. It's a SureSignal v3 and the red power light is flashing, and the two furthest right lights are stready orange.
I thought it was temporary so waited. No joy. Reset it (power on/off, reset button, reset button 10 seconds, reset button 20 seconds, reset button 30 seconds - all tried).
Spoke to Live Chat twice. The first time I was told it had been deregistered on the website (it hadn't, because I never did it), nevertheless they 're-added' it - still didn't work. Second time, they told me I needed to go into a shop and replace it. But a quick bit of network tracing showed me that it was working fine but seemed to be a connectivity problem.
Called 191, spoke to SureSignal expert and explained that I could see it was trying to establish a VPN session from my network trace, but was getting no response. I told him I did a traceroute and got see the packets getting to VF network, so there were no active blocks at least at the IP level. He said I needed to contact my ISP and tell them to allow VPN sessions.
Now VPN sessions are working as (IPSEC) as I use them for work, and have no problems. Ping vap.vodafone.co.uk and I get no replies. A traceroute shows the following:
traceroute to vap.vodafone.co.uk (212.183.133.177), 30 hops max, 60 byte packets
1 192.168.5.1 (192.168.5.1) 0.328 ms 0.309 ms 0.299 ms
2 * * *
3 172.16.27.136 (172.16.27.136) 8.131 ms 6.854 ms 7.431 ms
4 172.16.22.49 (172.16.22.49) 18.620 ms 17.761 ms 19.380 ms
5 172.16.24.172 (172.16.24.172) 8.520 ms 10.670 ms 9.605 ms
6 172.16.23.36 (172.16.23.36) 7.139 ms 6.546 ms 7.482 ms
7 172.16.22.224 (172.16.22.224) 3.321 ms 6.068 ms 4.842 ms
8 172.16.20.96 (172.16.20.96) 27.382 ms 28.025 ms 28.264 ms
9 172.16.25.23 (172.16.25.23) 30.354 ms 42.745 ms 42.349 ms
10 * * *
11 * * *
12 * * *
13 * * *
14 ae7-xcr2.lsw.cw.net (195.2.2.117) 1.987 ms 1.817 ms 1.798 ms
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *
I hear mention of a 'whitelisting' requirement to sometimes get access. Is this still a thing? If not, anyone got any ideas? I'm pretty sure I don't need a new unit and there's something strange going on at the network level.
Thanks.
.png "Moderator (Retired)"){kind=icon}
