Vodafone suresignal not giving 3G signal

[postie90]

My sure signal is not giving a 3G signal, I have a steady 1st 2nd and 4th light the 3rd light is not lit any advise to get it running again please....

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[postie90]

hi matt,

ive looked at the trouble shooting thread and done what it suggests by deleting the mobile number and re regestering them still no job, as for testing the sim in another mobile i carnt do, but its strange that both my iphone 5s and my wifes 5 have both stopped picking up a 3g signal....

details of imformation need are below....

download spead 62.17mbps

upload speed 2.96 mbps

ping 34ms

ip adrress 80.192.110.144

sure signal serial number 21228246365

hope this helps, how do i do a trace route on Imac?

thanks and look forward to your reply...

[Retired-Andy]

Hi postie90,

Everything is fine with the information you’ve provided.

Your IP address is on our whitelist, so no problems there either.

Your serial number is showing that a location change has been detected.

I’ve updated the system to remove the message.

I’ve also asked for the latest version of firmware to be sent down to your device.

The process can take up to 24 hours to complete so, during this time, don’t unplug or reset the unit.

To do a traceroute on an iMac:

• Open Terminal (Applications, Utilities)
• Type traceroute 212.183.133.177 and press enter

Hi bobclarke3,

Your speed test, ping test and traceroute are fine.

Your IP address is on our whitelist, so no problems there.

Your Sure Signal was also showing a location change and is running an older version of firmware.

I’ve asked for the latest version to be pushed out to the unit.

The process can take up to 24 hours to complete so, during this time, don’t unplug or reset the device.

Thanks,

Andy

[bobclarke3]

Thanks Andy

I'll check the unit at mid-day tomorrow

Cheers

Bob

[bobclarke3]

Thanks Andy.

We have full signal and everything's working fine

Cheers

Bob

[bobclarke3]

I'm having the same problem. I've done everythng the support guy said yesterday but without success.

Cheers Bob

Here's my information:

Ping: 15mS

Download: 5.99Mbps

Upload: 6.03Mbps

IP: 178.21.237.110

Serial No: 21502533660

Tracert results:

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    13 ms    11 ms    12 ms  109.237.skyline-networks.net [178.21.237.109]
  2    13 ms    14 ms    13 ms  139.3.skyline-networks.net [91.202.139.3]
  3    13 ms    11 ms    14 ms  vl485-skyline-sup-tfm1.jump.net.uk [194.153.169.
115]
  4     *        *        *     Request timed out.
  5    21 ms    13 ms    12 ms  ae-51-51.csw1.London1.Level3.net [4.69.139.88]
  6    14 ms    13 ms    14 ms  ae-115-3501.edge3.London1.Level3.net [4.69.166.1
30]
  7    12 ms    14 ms    14 ms  195.50.118.230
  8    16 ms    14 ms    14 ms  ae22-xcr1.lns.cw.net [195.2.30.61]
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

[Joepam]

Hi
Sure Signal 3 been working fine for some time bit in the last couple of days all my devices are not picking up signal
I have reset and reregistered sure signal and devices have also reset broadband
All lights are showing correctly
Please help