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sure signal overheating

Loubeelou63
2: Seeker
2: Seeker

Hi, I noticed that my sure signal was rather hot the other day. Today when I couldn't get a phone signal I found out that the sure signal has stopped working completely. I have tried the reset and plugging it into another socket but still not working. I see that a lot of other people have had this problem too. It is 2 years old, is it out of guarantee? Please can you advise asap as I cannot use my mobile phone at all.

3 REPLIES 3

BandOfBrothers
17: Community Champion
17: Community Champion

Hi @Loubeelou63

 

 

Please Note : If the Sure Signal displays ANY signs of internal failure / no lights then unplug it straightaway and contact Vodafone Customer Services.

A Sure Signal has a 24 Month Manufacturing Warranty but if you speak with Customer Services on 191 or Live Chat they'll take you through your options. 

There is a long ongoing Thread on the Sure Signal in the Sure Signal Community Board. 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

@Loubeelou63
Suggest you also read this

__________

Cliff_g

Happy migrant to Three Mobile

 

May 2021 UPDATED SureSignal information including SureSignal Switch-Off and WiFi calling options

Hi

 

All the information in respect of your device failing and how to obtain a replacement can be found here.

 

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Suresignal-V3-Overheated-Blew-Up-Exploded-Hot-Bu...

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)