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Rank 1: Guest
Posts: 8
Registered: ‎20-08-2016

Microsoft lumia 550 cannot send MMS

I have a Lumia 550, unable to send / receive MMS

I have spent 1 hour on the phone to tech support from home phone  - no fix

I have spent 1 hour on the phone to tech support via 191 - no fix

I have been into shop - No Fix

 

It is apparent that MMS is not available on this device and therefore you are mis selling the device.

What can you do to fix this and before you ask about APN settings please dont, I have changed them soo many times with all your engineers and nothing

Thanks

 

Message 1 of 19 (8,060 Views)
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Registered: ‎21-10-2009

Re: Microsoft lumia 550 cannot send MMS

Hi. This sounds like MMS has not been provisioned correctly at account level.

Have you asked them to check this for you?
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Registered: ‎21-10-2009

Re: Microsoft lumia 550 cannot send MMS

Hi again, are you payg or monthly? Have you logged into your online account to check if any MMS bars are in place?
Message 3 of 19 (8,056 Views)
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Registered: ‎20-08-2016

Re: Microsoft lumia 550 cannot send MMS

Pay Monthly

MMS enabled

extra bundle purchased

no difference

all settings correct

There is obv a error with these phone and Vodafone have no idea how to fix

Message 4 of 19 (8,051 Views)
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Registered: ‎21-10-2009

Re: Microsoft lumia 550 cannot send MMS

Do you have WiFi off when trying to send MMS?
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Registered: ‎21-10-2009

Re: Microsoft lumia 550 cannot send MMS

Message 6 of 19 (8,046 Views)
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Registered: ‎14-08-2011

Re: Microsoft lumia 550 cannot send MMS

Hi @ajsb

 

 

I understand you've checked settings but can I ask you to double check your Apn Settings.

 

Also Mobile Data must be turned on to send mms. 

 

From Geeksquad. 

 

http://www.geeksquad.co.uk/articles/vodafone-apn-settings#Vodafone%20Windows%PhoneAPN%MMS%Mobile%Int...

image.jpeg

 

Message 7 of 19 (8,041 Views)
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Registered: ‎20-08-2016

Re: Microsoft lumia 550 cannot send MMS

tried with both Wifi enabled and disabled

 

Message 8 of 19 (8,031 Views)
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Re: Microsoft lumia 550 cannot send MMS

Hi

I have done this many times already.

When I spoke to Vodafone they escalated it and could not fix.

So I am really lookig for a Vodafhone representative to pick this up and progress as using this as a nother channel

Message 9 of 19 (8,029 Views)
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Re: Microsoft lumia 550 cannot send MMS

this is an interesting link, so someone in a shop somewhere in the UK can fix it but Voafone themselves cannot !

Message 10 of 19 (8,028 Views)
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Registered: ‎21-10-2009

Re: Microsoft lumia 550 cannot send MMS

Yes, it can be done its just getting the right person ! Sorry to go on but have you thoroughly checked the apn settings as per the link in @BandOfBrothers link above?
Message 11 of 19 (8,026 Views)
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Registered: ‎20-08-2016

Re: Microsoft lumia 550 cannot send MMS

Hi

Yes I have set these numerous occasions, I just cant see where a "special" setting is as loathsome to return to the shop again for tehm to fiddle again and get no where I am lost Smiley Surprised(

Message 12 of 19 (8,022 Views)
Posts: 20,948
Registered: ‎14-08-2011

Re: Microsoft lumia 550 cannot send MMS

Have you considered in the interim....

 

Viber.

WhatsApp.

email.

 

These do not cost anything to use however Whatsapp and Viber need to be used by the recipient too. 

 

Mms are chargeable thus do not come out of a tariff texting allowance. 

image.jpeg

 

Message 13 of 19 (8,020 Views)
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Posts: 8
Registered: ‎20-08-2016

Re: Microsoft lumia 550 cannot send MMS

Hi yes can use What App which is fine but not all my contacts have the same apps.

I realise MMS costs but obv the phone is meant to provide SMS/MMS by default so I am stuck and probabbly will throw the phone as far away as I can after I have oblitorated it with a hammer !!!!

 

Smiley Surprised

Message 14 of 19 (8,017 Views)
Posts: 20,948
Registered: ‎14-08-2011

Re: Microsoft lumia 550 cannot send MMS

Appreciate you wanting this feature. 

 

MMS sending is important to some.

 

I use iMessage to other iPhone owners and email to others.

 

 

 

 

image.jpeg

 

Message 15 of 19 (8,015 Views)
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Registered: ‎10-05-2016

Re: Microsoft lumia 550 cannot send MMS

Hi @ajsb

 

The information you have been given on this thread is all correct and the best way to get this resolved.

 

You can speak to our Live Chat team here.

 

But this may be easier sorted in store as the in store staff can look at it with you.

 

Thanks,

Sarah 

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Registered: ‎09-10-2010

Re: Microsoft lumia 550 cannot send MMS

Just checked my settings on Lumia 930

 

Username = WAP (not web as in the link)

Password = WAP  (not web as in the link)

 

Also make sure the proxy server is 212.183.137.12

and not the old 212.183.137.012

For some reason the added zero on the end can mess things up!

 

Hope that helps?

TSD

Message 17 of 19 (7,885 Views)
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Posts: 8
Registered: ‎20-08-2016

Re: Microsoft lumia 550 cannot send MMS

@ sarah

Thanks for the usual Vodafone advice, I spent an hour on the phone with tech support 2 weeks ago, no resolution. I sent an hour in store with tech support no resolution. I spent anotehr hour with chat online no lcuk, all they were concerned about was to verify my name an dmobile number.... dohhhhh

very very dissapointed

 

Message 18 of 19 (7,879 Views)
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Registered: ‎10-05-2016

Re: Microsoft lumia 550 cannot send MMS

Hi @ajsb

 

Did you use the Live Chat link previously sent? 

 

Thanks,

Sarah 

Message 19 of 19 (7,772 Views)
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