20-08-2016 08:08 AM
I have a Lumia 550, unable to send / receive MMS
I have spent 1 hour on the phone to tech support from home phone - no fix
I have spent 1 hour on the phone to tech support via 191 - no fix
I have been into shop - No Fix
It is apparent that MMS is not available on this device and therefore you are mis selling the device.
What can you do to fix this and before you ask about APN settings please dont, I have changed them soo many times with all your engineers and nothing
20-08-2016 08:34 AM
20-08-2016 08:42 AM
I understand you've checked settings but can I ask you to double check your Apn Settings.
Also Mobile Data must be turned on to send mms.
20-08-2016 09:43 AM
I have done this many times already.
When I spoke to Vodafone they escalated it and could not fix.
So I am really lookig for a Vodafhone representative to pick this up and progress as using this as a nother channel
20-08-2016 09:59 AM
20-08-2016 10:06 AM
Hi yes can use What App which is fine but not all my contacts have the same apps.
I realise MMS costs but obv the phone is meant to provide SMS/MMS by default so I am stuck and probabbly will throw the phone as far away as I can after I have oblitorated it with a hammer !!!!
21-08-2016 11:51 AM
21-08-2016 08:21 PM
Just checked my settings on Lumia 930
Username = WAP (not web as in the link)
Password = WAP (not web as in the link)
Also make sure the proxy server is 184.108.40.206
and not the old 212.183.137.012
For some reason the added zero on the end can mess things up!
Hope that helps?
21-08-2016 09:09 PM
Thanks for the usual Vodafone advice, I spent an hour on the phone with tech support 2 weeks ago, no resolution. I sent an hour in store with tech support no resolution. I spent anotehr hour with chat online no lcuk, all they were concerned about was to verify my name an dmobile number.... dohhhhh
very very dissapointed
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