Network unlcoking for Iphone 5

[chloeboddx]

I have had an iphone for 24 months and have recently changed to an Iphone 6.

I have been trying for over a week to get the old iphone unlcoked so i can give it to a family memeber.

I have filled out the form, which then came back with errors. I checked these and there were no errors in the details provided. I then submitted the form again. Only to have an email saying they are unable to process this as the imei seems to be enetered twice even though i was told to do so. I then tried calling to get some help, no such look it prompts you to fo to the website. I just want this phone unlocking any suggestions ?

[Retired-Matt_B]

Hi @chloeboddx,

So that we can look into this further please have a chat with our Live help team.

Thanks, 

Matt B

[Shanejupp]

I'm having the same problem. Completed the form 2 weeks ago. Tried the new sim today and it's not recognising the sim.

[Phil]

Hi @Shanejupp 

Please speak with Live help for an update with this. 

Thanks, 

Phil