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No Internet and router offline message

Hello, our Internet has gone down, the broadband app says the router is off line, click here to reconnect. Tried it several times but still the same message. Can any one help?

Spotify activation problem

hi. I hope someone can offer some assistance or get me to the right department, other than the call centre. I upgraded my phone plan on 29/01/24 and the included the option for Spotify. My previous plan also included Spotify and I had no problems ...

Website https://www.ccommunity.ca/ is incorrectly marked as an adult website on vodafone network

Hello,Community website https://www.ccommunity.ca/ is being marked incorrectly as an adult 18+ website. This is a community support website and does not have any adult content. Can we please have this sent in to be corrected so it's not marked as 18+...

Is 5g available po215qr

Shows 5g available po215qr but not coming up

Website blocked by Securenet

Hello,I am reaching out from nexu.co. In the last 3-4 weeks we had some reports from our customers that the service is not accessible through their Vodafone lines. We investigated the problem and saw the Vodafone securenet classified nexu.co as a hig...

Move work number to personal number with new phone

I need help! A couple of days ago I initiated a live chat with Vodafone about moving my phone number, which is currently held by my work, to a personal account, as I am leaving my job. I was transferred to the business team, and they advised that was...

Split port can’t receive calls or txts from EE (week 3)

Good morning, I have tried every other avenue to get this resolved but I have had no joy. long story short moved from an EE third party (plan.com) to Vodafone but I still had to use the partner to prevent massive termination costs.Port all went throu...

Replacing THG3000 with a Google Mesh Router & Modem advice

Hi there,Ive been trying to make sense of posts on here to help my siutation but am getting a bit lost as a non technical personCan anyone break it down for me in a simple way if possible.I have Vodafone standard internet connection apx 52Mbps. We do...

DSL Cable

Hi,I want to move my THG3000 wi-fi hub. What internet cable would you suggest I use? ADSL or VDSL. What internet cable is fitted as standard?Thank you.

Website incorrectly classified as 18+

Hi, we run a charity and our website is being classified by Vodafone as having 18+ restricted content. However it doesnt. When you run a site report on blocked.org - Vodafone is the only provider that is blocking the site.Could this be checked, and h...