Apple

[morttalis]

I also tried to text but did not have anyluck, instead i also got the "sorry your not aligable to upgrade" text response. any suggestions or is my best bet to ring up?

[m82]

i am having the same problem texting to the number adding my post code and then recieving a text to say that i am not eligable for an up grade would you be able to send me an email please

[Dave]

Hi morttalis and m82,

I'll pop an email to each of you so we can sort your account numbers. Just reply back and we'll get onto that for you.

Dave

eForum Team

[zoidy13]

Hello,

I'm looking for my account number as well. Already tried to text account but same reply as almost everyone else.

Can you please send me the email?

Many thanks

[Wayne]

Hi zoidy13 and welcome to the eForum

Don't worry, one will be on its way to your shortly

Thanks

Wayne

eForum Team

[Gareth1201]

I bought a SIM only monthly contract for my son to replace his PAYG, picked it up from a Vodafone store and asked them tp transfer the number.......Couldn't do it in the store as they need the number on the PAYG sim card. Couldn't do it myself online as they ask for a Vodafone account number which I don't have/don't know. After 3 calls to Customer Services, lengthy waits, so many switching off and on phones, waiting........still gets the message "invalid sim card". Surely this should be easier than this! I (and my son) are 2 very frustrated and disgruntled Vodafone customers. Can ANYONE help?

[Andy]

Hi Gareth1201,

I can see that you've also posted your query here, in the Pay monthly Services forum, which has received a response from a community member. So that information isn't duplicated, any response we give will be on the linked thread.

Thanks

Andy

Moderator

eForum Team

[marciasa]

hi there,

same here, could you please assist/help?

Thanks,

A

[Wayne]

Hi marciasa and welcome to the eForum

Thanks for your post here.

Can you tell us what you are after here, as there are a few different queries on this thread?

If it’s in relation to getting your account number, simply reply to the email that we have sent to you and we'll be happy to get this for you.

Thanks

Wayne

eForum Team

[Collton]

Hi - I'm having the same problem. Could you please send me the email for the PIN/Account number

Thank you !!!

[SophiaaLouisee]

I am having the same difficulty trying to get my pin. I keep getting the "not eligable for an up grade" text.
Is it possible I could also be sent an email.
Thanks. 

[James]

Heya Guys,

Many thanks for your posts here.

You don't need to worry about this as we can get you everything you need.

I have sent you both a quick email to the address that you have used to register with us, please reply with your details and I will get one of the team to get you all of the information that you need.

James

eForum Team

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[JJWESTY]

PLease may I have an email as i cant get through to customer services and the text doesnt respond at all to me thanks

[Jango492]

Hey, sorry to ask, but could you send me the email for the PIN or account number too? Thanks.

[Wayne]

Hi JJWESTY and Jango492

There'll be an email on its way to your registered email addresses shortly

Cheers

Wayne

eForum Team

[JoeDolby]

Hi I have just recently got a new pay monthly contract and I need my account number so I can complete my online registration. I have tried the text service to 97886 but get the message 'sorry you are not eligible to upgrade'. Can someone please help? Many thanks

[greenrme]

Same story as most other people on this forum (you would have thought this might have been flagged as an issue by now), texted 'ACCOUNT' in order to get my account number and got reply 'Not eligible for upgrade'.  Could really do with the account number as I'll need to pay the bill soon.

[portlanders]

I too would like to know my account number, so if you can send me an email as well please,

thanks

[Martin]

Hi Guys

So that we can let you know your account numbers, I have just sent you all an email.

If you can reply back to that email, we can then get this sorted.

Thanks

Martin

eForum Team

[lc]

could you please send me an email that i could fill in as i have the same problem ,  thanks