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Solution

First Light / Internet Light keeps flashing

edbriscoe
2: Seeker
2: Seeker

‎10-06-2014 10:27 AM

Have restarted and tried different cables and sockets. No luck.

 

First Light / Internet Light keeps flashing

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3 REPLIES 3

grolschuk
Community Champion (Retired)
Community Champion (Retired)

‎10-06-2014 11:04 AM

There are some basic tests and info gathering in a template, I'll try and find it for you unless someone quicker posts it :Smiling:

 

But a couple of questions spring to mind for me.

Has it ever worked or is it a new device?

Who is your ISP

What router are you using?

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edbriscoe
2: Seeker
2: Seeker
In response to grolschuk

‎10-06-2014 11:13 AM

We have a couple in our business all next to each other working fine. This one just failing whereever i put it.

 

 

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Retired-Matt_B
Moderator (Retired)
Moderator (Retired)
In response to edbriscoe

‎10-06-2014 11:31 AM - edited ‎10-06-2014 11:31 AM

Hi edbriscoe,

 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply below including the following information:

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

 

Your Sure Signal serial number:

 


VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Matt B

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