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Overnight I started wondering whether you were signed up to the right bundle for your pattern of usage.
With a Freebie Data, and topping up £30, you get 1GB of data, and you say you then spend the £30 for other usage. But just 100 UK minutes at 30p per min would get through the whole £30.
So I reckon you'd get more usage out of the £15 Big Value Bundle, let alone one of the higher value ones
They all now come with Data Rollover (see the details on the link above), so any data unused in a "light" month would roll forward to the next BVB for a maximum of 30 days. If you travel within Europe, you'd also get the benefit of roaming allowances if you went for the top-end £30 BVB.
I realise you may want the present situation sorted out more clearly to your satisfaction, but in the long run you might do well to consider the usage you want from your phone, and consider opting out of the Freebie Data, wait until the current one has expired, then switching to a BVB.
If you are opted in to the Freebie Data, then any top-up of £20 or above will give you the £20 Freebie Data, which actually gives you 1GB of data, valid for 30 days, as shown in the list which @BandOfBrothers has posted.
However, something does seem to have gone wrong with what the online My Vodafone account and the MyVodafone app are showing. On 4th Dec I accidentally topped up by £20 rather than my usual £10, and was pretty startled to be told by my online account that I had unlimited data. At that point it wasn't as clear-cut as it is now, but it has since "developed" somewhat. My Freebie has since run out, and been replaced by my usual £10 version, giving 500MB of data.
However, my long-suffering husband agreed to top up by £20 rather than £10 to see what happened, and he also was told this unlikely story. As his Freebie is still active, he has provided me with the following screenshots:
App front page:
App Products & Services page:
Online account:
The reference to 20GBP is to currency (pounds sterling) rather than to an amount of data.
The confirmation text correctly refers to 1GB of data.
Using 2345 to try to establish your remaining allowance either produces a glottal stop or hits the buffers, but doesn't mention an unlimited allowance.
I live in an area of rather poor signal, so my usual monthly consumption of data is around 100MB, but after some hard thought and a trip to the nearest 4G location, I did manage to get through 1GB of data on my phone, and was promptly charged for the excess.
I did report this strange occurrence to Vodafone, as I could envisage that informing customers incorrectly that they had unlimited data might cause trouble. I rather assumed it was some new error, but your report suggests it may have been going on for a while. Presumably you use a fair bit of data, and it wasn't a case that you stayed within your 1GB allowance for the first couple of months, but have now got through your allowance this time around? That would make sense of the situation, except that you feel that you have been getting through more data than that?? Perhaps for a while there was an error which actually gave unlimited data?? If so, I couldn't have taken advantage of it, but I'm sad if I missed it!
I can understand that CS staff might be a bit thrown by your description, as there hasn't been such a product offered. However, all sorts of errors can occur, so suggesting that a customer is lying really isn't helpful.
You still have a post with a link to a screenshot showing your number. For your security, I'll move that whole post to archive
Overnight I started wondering whether you were signed up to the right bundle for your pattern of usage.
With a Freebie Data, and topping up £30, you get 1GB of data, and you say you then spend the £30 for other usage. But just 100 UK minutes at 30p per min would get through the whole £30.
So I reckon you'd get more usage out of the £15 Big Value Bundle, let alone one of the higher value ones
They all now come with Data Rollover (see the details on the link above), so any data unused in a "light" month would roll forward to the next BVB for a maximum of 30 days. If you travel within Europe, you'd also get the benefit of roaming allowances if you went for the top-end £30 BVB.
I realise you may want the present situation sorted out more clearly to your satisfaction, but in the long run you might do well to consider the usage you want from your phone, and consider opting out of the Freebie Data, wait until the current one has expired, then switching to a BVB.
