So in short ...
Called 191 this morning and went through to the automated payments service. Put all my details in as requested and it got to the end of the automated payment announcements when it said "sorry we cannot take this pyament at this time" or words to that effect.
Strange i thought as Ive never had a payments issues before with the automated payments system.
Sidenote : reason i use automated payments service is because the times ive attempted to setup a direct debit vodafone has never ever processed a DD correctly / successfully from my account despite me using numerous other services by DD without issue.
Anyway, checked my bank account after and sure enough, the amount for which i attempted to make the payment for is being withheld in my bank. For those not familiar, your bank with holds the funds and sends the transaction authorisation code to vodafones system for them to then come along and collect the money from your bank.
The problem I have is that I suspect that because the automated system thought it had failed, it wont have a record of the authorisation code, as a result the money wont be claimed and will sit in my bank with held for 5 working days.
The problem I have is the payment is due 2nd June and 5 working days from now is cutting it close to me having a late payment. Ive spoken to complaints and billing team this morning and both were abhorrently useless and obviously not trained for this situation. All I need is someone competent from Vodafone to take the authorisation code from me (which the bank gave me for the failed automated payment attempt) and go into your systems and recall the transaction and process it with the authorisation code i have.
If a vodafone moderator sees this please please please i need someone who can help, not someone who isnt trained to deal with this.
Thanks
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